Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Kidney and bladder Stones in my 6.5 year old Morkie Lia.
Our little dog required surgery to remove a large kidney stone that had dropped into her uretha. The surgen needed to insert a stant to keep the uretha from collaspsing. He also removed the remaining stones in the kidney and bladder. Stones are very common in small dogs. Healthy Paws covered 90% of the cost which was a lot. They sent many emails inquring how Lia was doing. They answered all my questions and kept us informed on the progress of our claim.
Insurer: Healthy Paws
By: raymond
Best Pet Insurance
We are so lucky we have this insurance from small claim to a major surgery we receive a check in a very short time. they cover everything that was promised to be covered. and they also cared about my dog and checked on him after the surgery. It is a simple and very easy to file a claim and the customer service is the best!
Insurer: Healthy Paws
By: Lea
Great insurance!
Amazing customer service, super easy claim submission, zero complications, fast reimbursement.
Insurer: Trupanion
By: Tanja
Pet health
Excellent service
Insurer: Trupanion
By: Patricia
Great customer service and great company
Great customer service and great company
Insurer: Trupanion
By: Nelson
I'm new to really using Trupanion and I've just submitted my first claims.
I'm new to really using Trupanion and I've just submitted my first claims. But the couple of times I've called so far, the reps have been especially nice and helpful. That's very important to me.
Insurer: Trupanion
By: Peter
Preexisting condition nonsense
My only two claims were inappropriately denied citing preexisting condition. My Vet disagreed with this finding and I had to file an appeal through my vets office. Very disappointed that Trupanion chose to dismiss my original claims instead of doing the right thing and applying towards my deductible. A brand new puppy doesnât show signs of a preexisting allergy. I sincerely hope my future experiences will be better or I will be canceling my policy and sharing my experienceâ¦
Insurer: Trupanion
By: Vicki
Outstanding and Quick Service!
Outstanding and quick service during a stressful event.
Insurer: Trupanion
By: Jake