Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The worst pet insurance do not sign up
This is the worst pet insurance company. Six months after signing up for this insurance company my 3 year old German Shepard was diagnosed with Panus, a rare autoimmune disorder. Pet best has denied every claim we have sent them for erroneous reasons. We have sent them letters from our veterinarian and all documentation request and have still never been paid for any claim. Find a different company and do your research.
Insurer: Pets Best
By: Jordan
Trupanion BEST ever pet insurance
First claim took a little time to pay but after you get it set up, they respond to your next claim very promptly and they pay very quickly as long as you have sent them exactly what they need to approve your action with your pet. I am happy to be a Trupanion customer with my 3 pets. They explain in detail exactly what they do and do not include in the reimbursement. Love them. Marie Delia
Insurer: Trupanion
By: Marie
Lemonade is Ridiculously Convenient and Fast
I've had to submit 2 claims with Lemonade so far and both of them have been an absolute breeze. The first was for an emergency visit over the weekend and we had our reimbursement the same week. The second one was just a regular checkup where we were reimbursed literally as soon as I submitted the claim!
Insurer: Lemonade
By: Charles
claims
Petsbest will use any excuse to denie any claim. Response time can take months. Stay away from this company !!!
Insurer: Pets Best
By: Frank
Great service
It took no time at all to get my account looked after. She was great and friendly.
Insurer: PHI Direct
By: Barbara
Great experience
Good experience with the person
Insurer: Trupanion
By: Cynthia
Extremely Happy Pet Owner
It was taken care of right away!No problems!
Insurer: Trupanion
By: Angie
Amazing Enrollment Experience
Susan was amazing, thorough, pleasant and knowledgeable.
Insurer: Trupanion
By: Susan