Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
Insurer: Healthy Paws
By: Susan
Latest 2 comments
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
Highly Recommend
Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
Insurer: Healthy Paws
By: Lori
Great investment
We have two puppies and decided it was time to try pet insurance since they are very small and very young. One time deductible is nice and claims were easy. Agent who explained the different policies was very knowledgeable and informative.
Insurer: MetLife
By: Patty
Great pet insurance
We have been a part of the healthy paws family for years. I can say they have always been there for us & more importantly they really care that we want the best possible medical care available for our pet. Claims process is easy and fast.
Insurer: Healthy Paws
By: Matthew
Janet on care team was great and experienced
I was undecided which pet insurance provider I was going to choose out of the 4 I was looking at. I spoke with Janet and she was able to explain to me the differences between providers and coverage. She also offered practical information from her experience in the pet health care field. Furkin was the lead prior to calling in but it was Janet who convinced me I had made the correct choice in providers.
Insurer: Furkin
By: Cari
great customer experience
Bethany was so lovely and accommodating - it was just a short call but one of the most enjoyable customer experiences I've had in a long time. Friendly follow-up email as well. So happy I chose PHI Direct!
Insurer: PHI Direct
By: Siobhain
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
Because I have been very happy with the service I have received in regards to the care in covering my pupâs claims.
Insurer: Trupanion
By: Janet
Because she was very very Professional
Because she was very very Professional
Insurer: Trupanion
By: Bettie