Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I love healthy paws!!
I couldn’t be happier with healthy paws!!! My 3.5 year old dog had a major health emergency that cost thousands. Healthy paws reimbursed me exactly according to my policy quickly (truly within a day or two of submitting a claim) and without any issues. It was such a relief to not worry about cost when I was really worried about my sick pet!
Insurer: Healthy Paws
By: Jaimie
Tail issue
I don’t know how I would have managed if I did not have the insurance. Yes it is not direct billing and it took a few days to get reimbursed but I have no complains. I would recommend their service to everyone.
Insurer: Pets Plus Us
By: Asgarali
Horrible Insurance
I have had embrace pet insurance since our dogs were in our care. As of the past year they have went down hill completely. We have had issue with them paying our claims. they put your claim on hold, then tell you it can't be covered because of something that was in their chart the was a comment or something. if you want wellness that is all they are good for but If something does happen to your pet do not trust them to pay out the bill.
Insurer: Embrace
By: Charlene
Very happy with Pets Plus Us Insurance
Our boy Frankie is a Frenchie that has Liver issues and has had some pretty expensive vet bills but our insurance has covered mostly everything. We really appreciate Pets Plus Us and highly recommend them.
Insurer: Pets Plus Us
By: Mark
All my experiences contacting Trupanion have been very helpful.
All my experiences contacting Trupanion have been very helpful. Pertaining to my most recent call Natalie was patient and pleasantly answered all of my questions. I appreciated her asking how my dog was doing. This is why Iâll always recommend Trupanion.
Insurer: Trupanion
By: Monique
Always prompt and pleasant attention to my questions or issues.
Always prompt and pleasant attention to my questions or issues.
Insurer: Trupanion
By: Rosemary
Excellence
Consistently excellent
Insurer: Trupanion
By: Jeff
customer service and coverage payments
customer service and coverage payments
Insurer: Trupanion
By: Carol