Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I can not recommend Trupanion enough
If only human insurance were 1/2 as good as Trupanion the world would be a much better place. Trupanion has unmatched customer service (I'm talking about at midnight they will answer the phone with a warm knowledgable person on the other end), are extremely effecient, and fairly fairly priced. You should never have to wait and worry and panic about whether or not to save your babies life- with Trupanion you never will. I've had their services for over 10 years now and they are consistent, ethical, reliable, and compassionate. **Don't bother with any other company. Trupanion is the most widely utilized for a reason.** Yes, they maybe are $10-20 more per month than their competitors but trust me there is a reason. In times of death or illness or injury the last thing you need is to be waiting weeks on end for pre-approvals or re-imbursement and you certainly don't want to be on hold for hours either- with Trupanion you don't have to worry about any of that! Knowing a company like Trupanion exists gives me renewed faith in humanity. After 10 years of working with them I can say that wholeheartedly.
Insurer: Trupanion
By: Melodie
Caring and fantastic!
Healthy Paws insurance is totally awesome and affordable!! Without a question I have no regrets in being a member of Healthy Paws! They totally care and lookout for us and my fur baby!! Thank you for a peace of mind!!
Insurer: Healthy Paws
By: Darrell
We Love Healthy Paws!
We have had Healthy Paws Pet Insurance for both of our dogs since they were puppies and we couldn't be more satisfied with the customer service, fairness and reliability of coverage and ease of claim filing. Our older dog has just had his second major surgery for torn ACLs. Watching your dog - and your savings account! - suffer is agony. Healthy Paws made the process easier by providing quick claims submission through their app and reimbursement by direct deposit into my bank account. I have never had to contact Healthy Paws to inquire about the status of a claim or appeal a denial. The process has always been smooth, quick and transparent. I could not recommend this company more highly. (almost makes me want to get another dog!!!)
Insurer: Healthy Paws
By: Cynthia
BAILEY LOVES TRUPANION.
friendly experience easy to setup.
Insurer: Trupanion
By: Edward
Helpful and courteous
Helpful and courteous
Insurer: Trupanion
By: Edward
I appreciated being notified about my claims throughout the whole process and how fast things got taken care of.
I appreciated being notified about my claims throughout the whole process and how fast things got taken care of. Thanks so much!
Insurer: Trupanion
By: Cori
Very satisfied customer
My questions were thoroughly and clearly answered. The agent I spoke with couldnât have been nicer! Thank you!
Insurer: Trupanion
By: Kevin
Sara was very professional and answered all my questions.
Sara was very professional and answered all my questions.
Insurer: Trupanion
By: Suzanne
So far, so good
So far, my experience with Trupanion has been very positive. Claims are handled quickly and meds are covered I really hadn't expected to be. We are still treating our dog's condition, so hopefully, the level of service continues.
Insurer: Trupanion
By: Tracie
Trupanion is the best!
Trupanion has been the best, hassle free experience! We loved that they were so easy to work with and kept us from having to make the tough choices too early. It gave us peace of mind to know that we could get our little guy through his health problems without having to worry financially. Unfortunately we lost him to a stroke last week, but we will 100% use Trupanion again in the future and recommend them to anyone who will listen.
Insurer: Trupanion
By: Angel