Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The Best Company Ever!!
If I could give Trupanion 100 stars, I would. Five is not nearly enough. My Rex was diagnosed with Lymphoma back in November. I called Trupanion and a live person answered the phone. The customer service was impeccable. Everyone I have spoken to Trupanion cannot be trained to have those customer service skills. They are truly a gift, and Trupanion hires the best individuals. Everything was explained to me, and nothing was difficult at all. My veterinarian treats my dog...he goes for chemotherapy once a week....then faxes a claim to Trupanion. Within a couple of minutes I get a text from Trupanion that the claim has been received. Minutes later I get another text letting me know it was approved. At that point I call my veterinarian and pay my 10%. Trupanion covers 90% after my $500 deductible. I wish claims for humans were paid that quickly. Everyone with a dog or a cat should have Trupanion. I would have had to take out a loan to care for my dog throughout his journey with Lymphoma. By the way, he is doing extremely well, and I am grateful for a wonderful veterinarian and also to Trupanion, that I was allowed to just focus on my dog's health and not the financials. Thank you a million times over and God Bless!!
Insurer: Trupanion
By: Lia
Healthy Paws Review
I have had several claims with Healthy Paws, and they responded to each claim very promptly. Once the claim was approved, I received my check within days. I am so thankful for Healthy Paws because it has allowed me to give my pet the best care possible. I am so thankful for the love and care that they give to pets that need medical treatment. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Pat
Very Happy
Very happy with the experience with Met life, very easy to submit claims and everything is taken care of in a timely matter.
Insurer: MetLife
By: Kelly
Friendly and helpful
Friendly, quick, helpful. It would be nice if there was a member portal to see/track claims, etc.
Insurer: Furkin
By: Geoff
Courteous and efficient service.
Courteous and efficient service. Thank you.
Insurer: Trupanion Canada
By: Patricia
Excellent Claims Service
Excellent service
Insurer: Trupanion Canada
By: Stephanie
Thank you
Excellent service
Insurer: Trupanion Canada
By: Hannelore
professional and friendly service ??
great customer service, knowledgeable staff and claims are in and out within a few days.
Insurer: Trupanion Canada
By: Pat
Thank you Trupanion
I fortunately have coverage for Atom my dog from Trupanion. He has made it so far because of the awesome doctors and support from Trupanion. I have been recommending and will continue to recommend Trupanion to friends and family. Thank you Trupanion
Insurer: Trupanion Canada
By: Gaurav
The best for my Sammy boy
Quick and thorough
Insurer: Trupanion Canada
By: Andy