Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
You have to fight for claims to be paid
I've yet to be reimbursed for 1 claim . You have to jump through hoops and fire and still not reimbursed. They have no problem taking your money though. I have 4 dogs insured
Insurer: Healthy Paws
By: HEIDI
Latest 1 comments
Heidi, We’re sorry for your frustration during the processing of your claim. As per the policy we do require medical records for all enrolled pets to process claims. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. After reviewing your account, there are missing medical records we need to process your claim. Our team has offered to contact your veterinarian to get those records. Once received we can process your claim. The Healthy Paws Tea,
a LITTLE BIT OF LOVE
Thank you so much for the coverage and a special thanks for asking us to give Wiki a little love from you!! this is GREAT MARKETING. He has been suffering quite a bit from the luxating patella and his vet tried a new pain medication which is working wonders!! Agility and appetite has increased dramatically. So I want to thank you again for being there with us and for us in all his health issues! Very truly yours, Sherry Robbins
Insurer: Trupanion Canada
By: SHERRY
Furkin has better coverage
Iâve had pet insurance with another company for another dog that we had. Furkin has higher coverage so we went with them for our new puppy. The claim was east to do, they followed up with our vet as there was missing information. From date of vet service to pay out was less than a week. Amazing service. Thank you.
Insurer: Furkin
By: Fawn
Amazing service.
Great friendly communication
Insurer: Trupanion Canada
By: Joan
Very informative
Very informative
Insurer: Trupanion
By: Arlene
walked me through the claim procedure and reimbursement drill- --answered all questions.
walked me through the claim procedure and reimbursement drill- --answered all questions. All good.
Insurer: Trupanion
By: Adele
Great insurance for my dog
I recommend Trupanion pet insurance for the ease of use in directly paying my Vet. She’s a rescue from a puppy mill who has epilepsy who is my companion in spite of it all. Thanks Trupanion
Insurer: Trupanion
By: Ann
HealthyPaws to the rescue
Our 7 year old Golden retriever, Winnie, has a nasty habit of eating socks. This became extra-serious in January when one of them got caught in her intestines and she needed emergency surgery. We had a harrowing couple of days when we didn't know if she would pull through. She had to spend 4 nights in the dog-ICU. HealthyPaws was there with us throughout. They made filing a claim easy and sent us insurance checks quickly. They even checked in to see how she was doing a couple of times. I don't think we could have afforded Winnie's surgery without the insurance benefit of HealthyPaws. Thanks to them, Winnie continues to be a loved and important member of our family!
Insurer: Healthy Paws
By: Molly
Furkin's agent was helpful
Before I committed to Furkin I called to speak to an agent. I did the same for other per insurance providers. Furkinâs agent was knowledgeable and very helpful. The call was about education and no high pressure sales. Other providers were extremely high pressure and didnât answer all my concerns. After a 20 minute call with Furkin I enrolled my dog Moose in their insurance program. I feel now that I have a peace of mind if my dog gets ill or injured. I hope to never use my policy but itâs there when I need it.
Insurer: Furkin
By: Larry