Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Easy filing, quick reimbursement with Metlife
Over the past 30+ years, I have had 5 dogs. We adopted our current dog last year. I Received an email from the rescue organization with a link to Metlife pet insurance. We had never had pet insurance with any of our previous dogs but this policy was so comprehensive (low $250 deductible, 90% reimbursement, wellness rider covers all appointments and prescriptions--including heartworm medication--) and there was no waiting period. We decided to give it a try. I called and was told that coverage would begin immediately (our dog was scheduled to arrive in two days). Five days later, I was filing a claim. Our dog had severe diarrhea at 3 am and I brought her to the emergency room at the pet hospital. The first claim was the longest to process (several weeks) due to registering and setting up the account with my bank (funds are transferred directly in to my checking account). And I filed another claim for scheduled puppy vaccinations while the first one was still processing, so they processed them together and issued one payment. After that, it was easier. Reimbursement arrives in my account about a week after the claim is filed. All claims are filed electronically; I download the documents from the vet (itemized invoices and exam notes) and send them along with the claim. We opted for the wellness rider, which I highly recommend. Annual visits, vaccines, HER SPAY (our vet could not believe how comprehensive this coverage is. I was told that it is very rare that spaying/neutering is covered under insurance). Our policy is up for renewal this month, and I received an email that there would be a very modest (10%) premium increase, but the amount of coverage will increase as well. I am very happy that we opted for Metlife Pet insurance!
Insurer: MetLife
By: Frances
We love pets+us
They answered all our questions, they were sincere and did everything possible to make our claim go smoothly.
Insurer: Pets Plus Us
By: Tara
A very good representative for insurance
Ashley was so friendly, helpful and knowledgeable.
Insurer: Trupanion Canada
By: Gaye
Great service
Excellent service
Insurer: Trupanion Canada
By: Marlene
Puppy parent
Generally it is very good. Recently I have one drug that they continue to not pay every time I buy it even though it is part of his current condition and after we remind them it is paid. It is very annoying that I have to continually get the claim redone
Insurer: Trupanion Canada
By: Megan
Good service
Good service
Insurer: Trupanion Canada
By: Barbara
I chose it because Kelly was helpful and friendly and listened to my dog story about my male Standard Schnauzer.
I chose it because Kelly was helpful and friendly and listened to my dog story about my male Standard Schnauzer.
Insurer: Trupanion Canada
By: Gail
Excellent Service!
It was a scary time for us when our 8 y/o GSD developed gastric problems that led to rapid weight loss and dehydration. While the emergency veterinary clinic was able to quickly treat him and turn around the problem, the treatment was costly. Trupanion was there for us from the beginning with fast responses to quotes sent by the vet team and immediate and concise status reports to me regarding my claim. I was able to concentrate on making decisions regarding his treatment without financial distractions. That's why we bought this insurance for both our dogs in the first place and I am pleased to say we were completely happy in with that aspect of the experience. Thanks Trupanion.
Insurer: Trupanion Canada
By: Jerry