Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Mr., surgery, thank you..
Outstanding Job and very helpful for my pet and family.
Insurer: Trupanion
By: Warren
Miss Scarlet
everyone was wonderful, the clinic was in touch with our insurance in a timely way and our reimbursement was forthcoming in time to pay a large vet bill. We could not be more satisfied! thank you
Insurer: Pets Plus Us
By: vicki
Trupanion Took the Stress out of a Very Stressful Day
What can I say. I signed up with Trupanion hoping I really would never have to use it. They are simply the best company and true to their word. They make a stressful time a little easier with their stellar customer service. I didn't have to deal with upfront payment or submitting claims. It was all done by the Vet office and the invoice was paid before I even picked up my dog from surgery. Thank you Trupanion 🩷
Insurer: Trupanion
By: Rondi
Many great years of easy excellent claims, very grateful
I have been a customer for over a decade. The process to file claims has always been fast and easy. Repayment has always been pretty quick (a week is slow for them). What is really remarkable is how easy things were when going to multiple vets to discover my dog has cancer. The expensive tests and procedures to determine them at one vet, radiation therapy at another vet, and chemotherapy at another vet. All of this was easy to file and reimbursed without any fighting. It is to be noted all this cancer treatment has not been cheap (over $20,000 at this point and still ongoing) and would have been really hard to take care of my dog. I wish peoples health insurance was as good and easy as this. Over the years too my dog has had other issues and as promised the rates have not increased due to incidents.
Insurer: Healthy Paws
By: Nicholas
Quick processing
Accessibility - customer service is superb.
Insurer: Trupanion
By: Karen
100% the best
My doggo Fenrir has chronic conditions Trupanion covered EVERYTHING! 90% When they say they cover 90% they mean it. Filing claims is so easy if you have any issues Customer service is superb. They will file claims for you. Reimbursement is quick. I have bought medicine, filed the claim and got a reimbursement back within 48 hours. It's amazing. Also my veterinarian referred me to Trupanion.
Insurer: Trupanion
By: Deborah
First time user
Took my dog in for shots. I had recalled that a portion of the office visit may be covered along with the shots themselves. Thought I’d take a chance and submit a claim. In submitting the claim through the app, I got an immediate response as to what my refund would be. Total bill was $191.00 of that I was refunded $109.00!! The money even showed up in my account later that afternoon!!! Amazing!!! Couldn’t be happier!
Insurer: Lemonade
By: Lorri
Healthy Paws saved my dogs life...
My dog started having trouble breathing so we took her to our local pet ER. After tests, xrays, and an ultraound, they diagnosed her with pyothorax (fluid in her chest cavity). We transferred her to another vet that could do a CT scan then her surgery. After surgery, she was in the ICU for 10 days with a chest tube then another 2 days after the tube was removed, a total of 12 days. The total discharge bill was $20k plus a $5k ER bill. The plan we have has a $500 yearly deductible then 90% plan paid/10% customer paid. Our total out of pocket ended up being around $3k out of the $25k total bill. They saved her life because there was no way we would’ve been able to afford it without knowing we’d be reimbursed. And they made the reimbursement process so easy. They called the vet and got the confirmation they needed and I got a direct deposit a few days later. Thank you so much Healthy Paws!
Insurer: Healthy Paws
By: Amanda
Thank you Healthy Paws!
We have had our sweet Mele girl for 10 years and she has just recently been through some health changes and diagnosis of new conditions. Healthy Paws has been with us through and through and it provides us so much relief knowing we can give her all the care she needs without having to worry as much about cost. We highly recommend Healthy Paws truly understands that our pets are family members too!
Insurer: Healthy Paws
By: Andrea
Best Pet Insurance
I have had Trupanion for years and they have never disappointed me. I also have a purebred Bengal cat that gets amazing care because of Trupanion. Their customer service is top notch. They take the time to explain any questions and they take excellent care of my babies by helping me be able to pay my Vet bills.
Insurer: Trupanion
By: Claudia