Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Cancel, not here to take care of you or your pet.
I work in healthcare. A deformity that the animal was born with should NEVER be considered pre-existing. We rescued my dog and didn’t know what was wrong with him, we were told it was a broken bone that healed wrong initially, but because we had diagnostic tests done now it’s considered preexisting even though it is a VERY common deformity. It’s said that this claim was denied, it shows you are not in it to take care of your customers. I’ll be cancelling my policy as it’s obvious that you’re not in it to take care of members.
Insurer: Pets Best
By: Janette
Very pleased
Overall very pleased with Met Life Only problem I’ve had so far was the required “soap” notes to process a claim Her regular vet doesn’t do them so outside of routine shots or check ups I have to take her to a vet in town that does them. I recommend everyone to them asi it is straight forward insurance that covers emergencies or major issues but also pays for her wellness.
Insurer: MetLife
By: Edwin
Cancel insurance
It's been impossible to reach you. I need to cancel insurance for my cat. Please contact me at mardieluebke42@gmail.com
Insurer: Pumpkin
By: Martha
The worst at taking your money and not covering you when you have issues.
Should of covered teeth extractions. Called before surgery to make sure. After all done declined! Waist of money!!
Insurer: Embrace
By: lana
Waste of money
I signed up since there was a discount as a Costco membership holder. I haven't gotten my claim money, and it's been several months, and I haven't heard from them despite emailing. Currently paying $40 a month for absolutely nothing.
Insurer: Pets Plus Us
By: Tay
Best pet insurance company!
Healthy Paws has been a fantastic pet insurance company! The company makes it so easy to submit claims - and getting reimbursed happens very quickly - usually only 1-2 days. I love seeing the reimbursement show up automatically in my bank account. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Heather
Pets Best truly the best
My sweet pup was unfortunately hit by a car in September and was hospitalized for 4 days. I’m so glad I have Pets Best and that they do direct payment to the clinic. That took such a financial burden off my back because I didn’t have to pay up front and I could get my pup the best care possible without having to worry about finances. Their direct payment took about 5-6 weeks from the time I submitted my claim and the insurance liaison at Wheat Ridge was very helpful in the process. I also purchased a wellness benefit for my pup and their reimbursement for that is very quick and covers quite a bit, I highly recommend it.
Insurer: Pets Best
By: Stephanie
Constantly Good Experiences
I’ve had Lemonade insurance for about two years now, and the peace of mind it has given me is worth every penny. My girl had a health scare when she was a kitten, and even though I’ve worked with her vet to keep it from repeating (knock on wood), I knew I wanted insurance to make the financial side of it less terrifying. Their claims are incredibly easy, it’s like messaging someone on FaceBook messenger. A few messages, a picture of the receipt, and that’s it. I’ll be loyal to Lemonade for a loooooong time!
Insurer: Lemonade
By: Emily
Met life pet insurance
Very happy with my pet insurance from met life
Insurer: MetLife
By: Mary
Easy Peasy
Wasn’t to sure how filing a claim would work or how smoothly it would go until I filed my first claim. Easiest claim I ever filed and reimbursement expense transaction showed pending in my account just hours after being claimed was approved. Received in less than 24 hours
Insurer: Lemonade
By: Lori