Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great for pets
I use Lemonade for my cats and it has been wonderful to work with. Their system is easy to use and they respond quickly. I recommend it 100%
Insurer: Lemonade
By: Valen
Excellent Customer Service
We have had insurance through Pets Plus Us for the last 10 years. They have been kind, friendly and supportive throughout the duration. Our Doxie Bull and Chow Chow German Shepherd mixes came to us with several health issues and injuries. Pets Plus Us covered their claims fairly and promptly. We lost our Doxie Bull in July and our Chow mix last week. This has been a very difficult time for our family. The team at Pets Plus Us have been kind and supportive in our loss. Thank you so much. I would highly recommend them to anyone looking for insurance for their fur baby.
Insurer: Pets Plus Us
By: Sarah
I'm glad we decided to get Trupanion Insurance for our
This is the first time I have purchased insurance for my pets, but it has been a blessing. I highly recommend anyone with a pedigree dog get pet insurance, it's very much worth the additional expense. We have the perfect partnership with Trupanion and Dr. Williams at Southwood Animal Hospital, Dr. Williams is the BEST!!!
Insurer: Trupanion
By: Rhonda
Cooper's First Claim
When Cooper my Bernese Mountain Dog got sick, the vet ran lots of tests to determine the reason. Some of the tests were quite spendy. I wasn't sure if my claim was going to be fully covered, but the Lemonade team came through and covered everything except the exam. The claim process was fairly easy and the claim was approved quickly. I'm grateful that the experience turned out to be a positive one!
Insurer: Lemonade
By: Michael
TERRIBLE
continued harrassment over material I had already submitted, asked for MORE ridiculous!!!~!
Insurer: Pets Best
By: stormi
Not worth the price
They don't want to cover anything
Insurer: ASPCA
By: Tim
Strongly recommend
I strongly recommend Hartville pet insurance. First of all, read your policy and know what is covered and what isn’t, and then you won’t be disappointed and leaving poor reviews. That said, this insurance has been fantastic for me and my pets. I have had four dogs under policies and yes, it’s a big expense to carry pet insurance, but the knowledge that I never Have to worry about putting one down because I can’t pay a vet bill is worth the price. Hartville saw me through extensive vet, bills for surgery and cancer treatment for a beloved dog, and I trust them with my others. I certainly don’t know of an affordable health insurance for humans that has a $250 deductible! Customer service has always been excellent.
Insurer: Hartville
By: Lisa
Embrace is Tops
I haven't had to file a claim yet but I want to say that my experience with customer service, with signing up and with the company's willingness to listen to me when I thought they'd made an error in the review of one of my cats medical histories has been excellent. Staff are friendly, cordial, professional, more than willing to help and knowledgeable. So far I couldn't ask for more.
Insurer: Embrace
By: Isidore
Pets Best is the BEST
We decided to get pet insurance when our male cat Tizzy for four months old. Our niece, who had five different animals at the time, suggested Pets Best. We look at several different carriers and went with Pets Best. Tizzy became ill after surgery at five and a half months and Pets Best remitted our portion within 10 days time. He again became ill at almost seven months and each time he had to have a procedure or visit the animal emergency hospital, our payment was on time, within 10-12 days of his service. Filing a claim was easy online and the Pets Best staff keeps you apprised of the time frame for payment by email. Our Tizzy is healthy and happy finally and we are very happy with Pets Best coverage and their staff.
Insurer: Pets Best
By: Kathy
Excellent Insurance
Our entire family uses Pets Plus Us premium plan. Sadly my 11 year old pup required extensive surgery this year. While the best outcome is her continued recovery it’s also peace of mind that we have a great insurance plan and we have never had a bad experience. Nothing but positive praise.
Insurer: Pets Plus Us
By: Crystal