Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great Experience
They answer my question rather quickly. No long hold times on calls. Knowledgeable Customer Service Very friendly I think the cost is very reasonable
Insurer: Fetch
By: Annmarie Virzi
Singing the praises for Spot Insurance
I want to sing the praises for Spot Pet insurance. My dog tore his ACL while playing ball and when I consulted my vet, I was told that he would need an operation to correct the issue. Fasr forward, I submitted my surgery invoice to Spot and they reimbursed me 90% of the cost. They were a life saver and a great support. Spot does it right!
Insurer: Spot
By: Bob Bellucci
Whenever i call customer service i get…
Whenever i call customer service i get what i want.
Insurer: Sonnet
By: Sarah Nakatoogo
Baylie's illness
Agents were knowledgeable as we discussed coverage after our dog's hospital stay. We appreciated your timely response.
Insurer: Spot
By: Ann Blais
Even young, healthy cats need insurance
When my fur baby swallowed some he shouldn't have, he had to be rushed to vet and had emergency surgery. Spot came through with my claim quickly. I don't know what I would've done without them.
Insurer: Spot
By: Paula Willson
The live chat with Pearl
The live chat with Pearl, her quick assistance and the coverage, affordability and option to choose vet you want.
Insurer: Fetch
By: Suzana
Thorough and were able to assist me…
Thorough and were able to assist me with my dog Millie. The person I spoke with on the phone was very helpful and guided me through the process, as this was my first time using pet insurance in the US.
Insurer: Embrace
By: Jane Baker
Unbelievable
Unbelievable! I was not expecting a pet insurance company to come through on paying out on a claim for my pet's care. They took care of the claim quickly and efficiently, the process was easy. I was very pleasantly surprised and have already told my friends.
Insurer: Spot
By: Diana Newton
Great Service
Great Service and Experienced Professional
Insurer: Prudent Pet
By: Frankie
They renewed the pet policy on a deceased pet, not the living pet.
They renewed a pet policy on a deceased pet, while my pets who were still alive the policy was not renewed. When I went to file a claim, they said they could not assist me as the pet I was claiming had no active policy. This happened two years in a row, and as a result I have not been able to file any claims after obtaining pet policies for three different animals. When I asked for a record, they said that the record for my call speaking with a representative was not available. After providing confirmation of payment, I was still denied claim coverage because the customer care representative renewing my policy for the year submitted it for the wrong animal. I am extremely frustrated with the way I have been treated, and would never recommend Nationwide pet insurance to anyone looking for a respectful and accurate insurance representative. Not only will I not receive a refund for the annual policy that they incorrectly filed for the deceased pet, but I am unable to file claims for the veterinary bills that I was submitting in good faith for my living pet. When speaking to the representative to fix the issue, she said I did not understand what she was explaining to me. It was an exceptionally rude experience and she hung up the phone without a thank you or goodbye.
Insurer: Nationwide
By: Bri