Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Fast reimbursement
My dog had an accident and needed surgery. Healthy Paws was fast with the reimbursement. Nice knowing they covered it. Expensive surgery, long recovery. We were reimbursed within 4 days. I would love if they did direct pay to the vet/hospital. Been with Healthy Paws for 7 years.
Insurer: Healthy Paws
By: WENDY S
I’ve been using Fetch for over a year…
I’ve been using Fetch for over a year now. They have been great! Aileen Andino was so helpful when I was adding an additional pet. Highly recommend
Insurer: Fetch
By: Fia Enzo
Rebecca was my customer service girl
Rebecca was my customer service girl, and she is outstanding! Rebecca is very knowledgeable on every aspect of the conversation.
Insurer: Prudent Pet
By: triciajgmail.com
They are easy to send claims and have…
They are easy to send claims and have them processed. They contact the veterinarian if they have questions.
Insurer: Spot
By: Katherine Davis
Professional and Kind people.
Professional and Kind people.
Insurer: Pets Best
By: Kristie Curtiss
Healthy Paws pet insurance has been well worth it.
Healthy Paws pet insurance has been a life saver for our pet. Our dog has undergone several outpatient tests and 2 major surgeries. He now requires prescription maintenance. The process to submit claims is easy and payment is timely. The peace of mind pet insurance coverage provides has been well worth it when unexpected illnesses and surgeries arise.
Insurer: Healthy Paws
By: S. Hartman
Very friendly and very helpful customer…
Very friendly and very helpful customer service. Would recommend the health insurance to everybody. This is my first time using it and they were very helpful and they answered my questions to the fullest they made it very easy for.
Insurer: Fetch
By: Patricia Wade
Overall great experience
Overall great experience, but the last claim that was processed had issues. Invoice I uploaded was not received. When I added it the next day, it caused the claim to be delayed and it took 3 weeks to receive payment. This was after multiple calls. I know take screenshots to prove what was uploaded, since I can't rely on your systems.
Insurer: MetLife
By: Tami Feierstone
Excellent service with kindness in this…
Excellent service with kindness in this time of sorrow.
Insurer: Embrace
By: TT BB
Bobby worked to get me the best price…
Bobby worked to get me the best price for my do’s insurance and was very helpful with all my questions.
Insurer: Prudent Pet
By: Me