Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Complete Information
Karley gave me complete Information on pet plans. A great representative for Fetch!! was a pleasure talking with her. I signed up for a plan. Thankyou Karley!!
Insurer: Fetch
By: Maureen
Getting Tonka insured.…
I have always had great experiences with Prudent, Just today I added my dog onto insurance and Rebecca went through everything with me, gave me several different quotes to choose from and was helping me with the questions I had. She was polite and professional and made the experience feel more like family than strangers. Prudent also always has the best prices and multi pet discounts which is great for me since I have multiple pets. I would recommend Prudent to anyone looking to insure their pet.
Insurer: Prudent Pet
By: Stephany Czech
The representative Nicole was very…
The representative Nicole was very courteous, knowledgeable and pleasant.
Insurer: Fetch
By: Sheila Washington
Excellent customer service
The customer service I have received whenever I have needed to contact an agent has been outstanding. The willingness to help deal with whatever issue I have had at the time has been a super pleasant experience. I have come away from that phone call satisfied with the end result.
Insurer: Sonnet
By: Danielle. N
Sonnet has amazing service.
Sonnet has always been an easy insurance company to deal with. The website, app, even telephone communication has been easy and quick and always amazing customer service. Definitely going to miss Sonnet in Alberta.
Insurer: Sonnet
By: Alberta Driver
Respectful customer service.
Great talking to Aileen very attentive and respectful. Keep it up!
Insurer: Fetch
By: Abby
Great customer service and happy to…
Great customer service and happy to have my baby insured with such a great insurance company Ty so much Marybeth my insurance specialist 🌹
Insurer: Prudent Pet
By: phyllisrevelsgmail.com
They’re accurate and efficient and…
They’re accurate and efficient and processing turn around is good
Insurer: Embrace
By: Lourdes Winkler
Claim submittal is so easy
Claim submittal is so easy and Customer Service (in this case Brittany) is so friendly and helpful! Highly recommended pet insurance!
Insurer: Embrace
By: Klaus Tum
Claims process for multiple pet policies is not very clear
Embrace generally seems to cover expected costs of wellness visits with the wellness "club" upgrade. I do find the claim process unclear and often a bit glitchy- the "diagnosis" button in particular often does not appear and you have to go back and forth through the screens in the claim uploading process to get it to reveal itself, which is annoying. I also am not clear if I can submit one claim for my two cats, who are always on the same invoice as I take them together for their annual wellness visits. Until this is clarified, I submit two separate claims, which is what the site seems to suggest is the fastest way to process. Wish that was clearer. Insurance is onerous to me in general- the vets used to process, now it's on the owners. Just grateful for future me that I can afford it with young cats so we can afford, with insurance help, anything that comes up as they age.
Insurer: Embrace
By: deanna webster