Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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great job !!
great job ! easy to file claim on line fast efficient refund
Insurer: Spot
By: cathie
Spot has been very easy to work with
Spot has been very easy to work with, they process claims quickly.
Insurer: Spot
By: Lisa
Very Happy With Customer Service
Today I spoke with Aileen and added another dog to our Fetch Pet Insurance policy. It was nice to have a service representative speak clearly, and with the ability to answer relevant questions. I chose Fetch after checking a variety of other options. I was so pleased with Fetch that I notified the CKC with my impressions of their great plans and customer service.
Insurer: Fetch Canada
By: Vincent Hewgill
Extremely excellent company very happy!I refer them a lot best for the…
Since I've been using pets best for the past two and a half years I've been very happy and excited that they've been so good about processing all of my bills for Sasha because he was not suffering from anything until recently when he developed diabetes and I've been extremely happy with the quick turnaround time and the wonderful people have talked to in processing his claims! It's hard enough having a dog that's sick but then when you have a good insurance company you know you could have them go to a good specialist and it's covered which I greatly appreciate!
Insurer: Pets Best
By: Deborah LeVitin
Embrace is always quick to respond to…
Embrace is always quick to respond to any questions or claims. I have my policy for almost a year now, and they have covered claims for my dogs in a timely manner, depositing money back into my bank account. If I have any questions or don’t understand something they provide provide further feedback. I would highly recommend them.
Insurer: Embrace
By: Karen Damaso
Services for Buddy great
Services for Buddy great. All Communications were a pleasure. Thank you
Insurer: Pumpkin
By: Carol
Always very friendly and helpful…
Always very friendly and helpful employees! Super fast underwriting. Great service all around!
Insurer: Embrace
By: Pam Backofen
Quick response to a question about the Contract …
Quick response to a question about the online process.
Insurer: Pumpkin
By: Esther Eldridge
Misguided Plans so you're left with the bill.
Figo has a lot of language to make you think you're getting coverage where you're not. Their plans are designed to confuse you so you're left with the bill at the end of the day. When attempting to understand my coverage policies, I was hung up on, and then when I called back, I was rerouted multiple times.
Insurer: Figo
By: R.
Embrace has been sitting on a claim for…
Embrace has been sitting on a claim for my dog since August. Her spay had gone wrong and we were in the ER with her bleeding out. (She's well now.) We'd picked Embrace because their marketing material promises to pay the provider directly. Except you need a secret 800-number to even talk to a live person after hours, and nowhere do they provide this info. Flash forward to now, almost two months later, and we're still waiting for reimbursement for a four-figure vet visit. All of the paperwork has been provided, and receipt has been verified, yet they're sitting on the claim and not replying to queries as to when we can expect payment. We've already switched providers. At this point, I am also filing a complaint with the Better Business Bureau, the Ohio Department of Insurance, and the NAIC. Under no circumstances should you work with this company.
Insurer: Embrace
By: Jen