Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Poor customer service and don’t…
Poor customer service and don’t reimburse for a lot of things.
Insurer: Spot
By: Sal Katib
Service and Ease of Filing a Claim
We have used EMBRACE for our rescue pups for years. They are customer friendly and the website is very easy to file a claim and quick response on reimbursements! Very happy w/EMBRACE :)
Insurer: Embrace
By: T G
Reply
Solved my. Question. Kind & knowlegable
Insurer: Embrace
By: Bonnie Templeman
Outstanding Experience!
I recently signed up with ASPCA Pet Insurance, and I can honestly say the experience has exceeded my expectations. From the very start, their customer service has been exceptional — every representative I’ve spoken with has been kind, knowledgeable, and well-trained, making me feel supported and valued as a customer. Their website and mobile app are incredibly user-friendly, which has made submitting and checking on claims a breeze. I’ve been able to upload documents, track the status of my claims, and get updates quickly and easily. Most impressive of all, they are quick and efficient when it comes to processing claims — no long waiting periods or frustrating back-and-forth. It’s clear that this company truly cares about pets and their people. I’ve had such a great overall experience that I felt compelled to share it. If you’re considering pet insurance, I highly recommend ASPCA Pet Insurance for their professionalism, compassion, and top-notch service.
Insurer: ASPCA
By: kristen k.
Easy to submit claims and easy…
Easy to submit claims and easy communication. Great insurance company for my three pets.
Insurer: Embrace
By: Susan
Good Experience so Far
We have been pet owners for over 50 years, but this is the first time we have had pet insurance. Over the 3 years since we purchased MetLife, we have filed several claims which have been processed efficiently and fairly. Filing claims online is convenient and easy. Our calls to customer service have been answered quickly by knowledgeable staff.
Insurer: MetLife
By: Sara
Forever grateful for MetLife
If it wasn't for MetLife pet insurance, I have no idea how I would be able to pay for my girls treatments and medications, very thankful! Great customer service. They made me do a lot of paperwork for her prescription food to be covered but at the end of the day they are covering and i understand the need for clarity. thanks again!
Insurer: MetLife
By: Kiki
Easy process
Great customer service. Submitting the claim was very easy. Took about two weeks for reimbursement which was expected.
Insurer: Fetch
By: Nicole
Haven't made a claim yet
Haven't made a claim yet, but Laura at Fetch was very, very helpful in finding the right coverage for Betty, my Corgi puppy, and even got me a discount. Will post another review when or if I ever to have to make a claim!
Insurer: Fetch Canada
By: Mandy
Prompt response and easy to get to a…
Prompt response and easy to get to a representative
Insurer: MetLife
By: Addie Firtel