Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Super Kind Customer Service Rep!
When there was an issue getting a new policy added to my account on the website, Carly was an absolute lifesaver! She was very kind and quick at getting everything set up. Quick and painless!
Insurer: Fetch
By: Willow
DO NOT GO WITH SONNET
DO NOT GO WITH SONNET! This has been one of the absolute worst experiences I have ever had with an insurance company. It takes forever to talk to a person and then when you do, they just gaslight you. I cancelled my policy and they still charged me $300 for 3 days of coverage? Then when I asked to refund that, they refused.
Insurer: Sonnet
By: Jonathan R
Embrace Coverage
Our cat has been experiencing health issues recently, some of which are serious. Embrace has reimbursed us for sll of the claims we have submitted to them. I am very satified with this company.
Insurer: Embrace
By: Janis Ritter
The agent explained everything so I…
The agent explained everything so I could understand and was very courteous and helpful.
Insurer: Prudent Pet
By: mrcleangmail.com
The agent was very helpful and…
The agent was very helpful and kind.Explained everything so I could understand.
Insurer: Prudent Pet
By: mrcleangmail.com
Healthy paws is not only quick to…
Healthy paws is not only quick to process claims, but we receive thoughtful emails checking in on our pet after a medical event. We have only had positive experiences with Healthy Paws.
Insurer: Healthy Paws
By: AC
Easy to use Insurance
It's very easy to submit a claim, and Embrace usually gets back to me in a reasonable amount of time. They make it clear what is and is not covered by my cats' policies, what the deductible is, etc., so I don't have to worry about any of that. I'm getting a great deal on the one cat, who has a claim every month for her prescription, and the other cat only ever used his once, but boy was I glad to have insurance when he did.
Insurer: Embrace
By: Sarah \
I am not very computer literate
I am not very computer literate, however by following directions that were easily understood I was able to file a claim. Your website is very user friendly. I also had a conversation not too long ago with one of your employees and was very pleased with how considerate and helpful she was.
Insurer: Embrace
By: Noelene