Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Zoe was amazing
Zoe was amazing, great knowledge of the subject, friendly and caring. Thank you
Insurer: MetLife
By: Lana
Embrace Pet Insurance is the real deal
Embrace Pet Insurance is the real deal. My dog had to have emergency surgery for bladder stone removal after being diagnosed with a urinary tract infection. I received an invoice from the vet for the initial visit and another invoice for the surgery. I submitted the invoices on Embrace's website and 2 business days later they issued 2 checks and dropped them into the mail. I couldn't be happier with this company. : )
Insurer: Embrace
By: Tracey M
Easy to Submit Claims and Quick Turn Around Times
Metlife has been great, the app is so easy to submit claims and payments arrive usually in less than 10 days! Any time Ive called customer service they are friendly and helpful with calls taking less than 5 minutes.
Insurer: MetLife
By: B Coon
The advocate was very knowledgeable and…
The advocate was very knowledgeable and helpful. Now waiting on my payment
Insurer: MetLife
By: customer
MetLife is great
It's very easy to submit claims and you are reimbursed within a few weeks. We've had a great experience with MetLife Pet.
Insurer: MetLife
By: customer
Excellent service on line
Excellent service on line, clear, quick and efficient. Thank you Spot
Insurer: Spot
By: Elizabeth Bonilla
This was my first time submitting a…
This was my first time submitting a claim online so it took me a while to figure out what documents were needed. SPOT was helpful and gave me time and instructions.
Insurer: Spot
By: Suzanne Anderson
Easy to submit claim and quick…
Easy to submit claim and quick reimbursement.
Insurer: MetLife
By: Claudine
Inconvenient, Suspicious, and Poorly Designed
Payment date was moved without consultation. Horribly inconvenient when you're trying to pay, cancel, and move on. Website is designed horribly, no option to cancel without getting ahold of them directly, phone number links to a robot and asks for an extension that I was never given and isn't in the app. Makes me feel like I'm not allowed to leave, worries me that I will not be able to get this fixed and will be paying for 2 policies at once. I Just want a section where I can put in my card, pay it off, and leave.
Insurer: Sonnet
By: Val Carney
Great company!
We have been with PetsBest since we brought our baby girl home! She has now had knee surgery on both legs for torn ligaments. We filed a claim on her insurance and have been very pleased with the results! To file a claim you just have to send a photo of the receipt and they handle everything else! It takes about a month or so for larger amounts but they always keep you posted on your claim! They have paid exactly as the policy says! Would definitely recommend!