Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
unhappy customer .
I wouldn't say I had a great experience but a bit disappointed one ,due to the fact that I put in a claim Spot would say they didn't receive the receipt they needed even though I sent them multiple times . Finally a family member helped me by calling them and strongly ask why they wouldn't reimburse me for my claim . Then I was sent reimbursement. I don't like to raise my voice at anyone, but I guess that's how the world workes now.
Insurer: Spot
By: Terri Rodriquez
Help in a Sad Time
My dog's kidney failure finally became so advanced that he finally crossed the Rainbow Bridge. I filed a claim for the final vet bills, including the euthanasia, and I received a response the next day regarding the payment reimbursement. As he was the only dog on the policy, Pet's Best also notified me that they canceled my policy and the remaining amount would be refunded to me. I appreciated the very quick resolution to my claim, but even more so, I appreciated that they automatically took care of the details regarding my policy; I didn't have to call during the time I was grieving. I didn't have to speak out loud my sorrow and ask to cancel my policy and ask for my money back. They were thoughtful enough during this hard time to do this little thing that took a great burden off of me. Whenever the time comes for me to get another dog, I will absolutely trust Pet's Best to have our best interest at heart and take care of us throughout everything. I have had them for many, many years and through every vet visit, Pet's Best was wonderful in reviewing and reimbursing my claims.
THE WORST!
I submitted a very simple $90 claim for a urinalysis because my cat was showing delayed urination. It was initially denied because they said they didn't receive drs notes. I got them the doctors notes and 6 weeks later, as well as 4 phone calls and three emails later (all a huge waste of my time not even worth the $90), them claim remains unprocessed. Meanwhile, they have not trouble extracting $126 from me every month for their monthly fee. Save your money. DOn't waste it on this scam of a company.
Insurer: Pets Best
By: Sparrow
It is easy to submit your claims…
It is easy to submit your claims online. The claim is reviewed and your money is deposited directly into your account. It helped pay for my pug to get a cancerous mole/ tumor removed. Thank you!
Insurer: Spot
By: Kelli
Great customer experience
Convenient and great customer experience.
Insurer: MetLife
By: customer
I submitted a claim for my pets and I…
I submitted a claim for my pets and I received a quick response. I am really happy with MetLife and the service of life insurance for pets. Thank you again.
Insurer: MetLife
By: sav_customer
Justin was awesome he brought me in the…
Justin was awesome he brought me in the right direction during a confusing time.
Insurer: Fetch
By: Bobby K.
Quick to answer and fix an issue with a…
Quick to answer and fix an issue with a mailing address.
Insurer: Spot
By: Betsy
So far so good
So far so good. This is our first year with Met Pet. We had one issue where we’re told to expect a check in the mail, but never got it. Met redid the whole thing and we received it. I have recommended it to others.
Insurer: MetLife
By: customer