Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I can say with confidence that I am…
I can say with confidence that I am impressed with service, policy and smooth process. Highly recommend them
Insurer: MetLife
By: Escobar Juan
I have been getting the run around with…
I have been getting the run around with a claim. Calling and chatting with people multiple times and getting nowhere. It is making me regret leaving trupanion for your company.
Insurer: MetLife
By: customer
I have been with Metlife Pet Insurance…
I have been with Metlife Pet Insurance for over 4 years now. Excellent customer service and claim process.
Insurer: MetLife
By: vishal khatri
Highly recommend!
Wonderful customer support and easy claims process.
Insurer: MetLife
By: Lou S
Excellent customer service representatives…
The customer service representatives are kind & respectful. They try to listen & accommodate for a satisfactory outcome.
Insurer: MetLife
By: DL Sobel
Met Life Pet Insurance has been very…
Met Life Pet Insurance has been very efficient, extremely helpful with any questions that I have had and we are very happy that we selected them for our Pet Insurance!
Insurer: MetLife
By: Debbie Simon
Storm & Shadow are protected
The agent, Jennifer was very patient and helpful. She answered all my questions and found the best policy for the new additions to my family. I hope I'll only have to use it for wellness care but I'm relieved that I have coverage just in case.
Insurer: Pumpkin
By: Lisa
Great Customer Experience
Anytime I have had to deal with fetch support they have been helpful and prompt in resolving my issues. Today Carey quickly helped me and was kind throughout the interaction.
Insurer: Fetch Canada
By: Erika W
Kudos to Embrace
Embrace is a great company with people who are knowledgeable, caring, compassionate and highly competent.
Insurer: Embrace
By: Frank Paladin
read the fine print carefully
I purchased this pet insurance in June 2025. I had another pet insurance provider prior to that my Shih Tzu who is six developed an ear infection. The vet bill for the ear infection was $525. Fetch only covered $25.. And none of the $500 remaining went toward the annual deductible. It was explained that because he had had an ear infection over a year ago with my other pet insurance. It was considered a pre-existing condition even though the previous ear infection had completely cleared up. So I was then told well I should’ve gone back to the vet after his ear infection cleared up to confirm that his ear infection was no longer existing. It was never explained to me that an ear infection would be considered a pre-existing condition since dogs pretty commonly get ear infections, but they are cleared up easily with medications. The representative went on to explain to me that I should’ve read the fine print before purchasing the insurance because my puppy was six years old when I bought the insurance. I would not recommend fetch pet insurance to anyone. Nothing was explained to me correctly and I’m out a lot of money because I trusted that the ear infection and allergy would be covered.