Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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One less thing to stress about
I had an incident with my pet recently, and was looking at a very intimidating bill. Trupanion covered a large portion, and worked directly with the vet hospital- so I don’t even have to pay up front and be reimbursed. Their customer service was great as well- I used the chat function and they were able to help me right away.
Insurer: Trupanion
By: Setare Jamalizadeh
Easy to use
Called and got instruction. Then claim easy and pretty fast
Insurer: Fetch
By: Gail
Easy efficient claims process with…
Easy efficient claims process with prompt reimbursement
Insurer: MetLife
By: customer
Always prompt and responsive.
Always prompt and responsive.
Insurer: MetLife
By: customer
Easy uploading of invoice for…
Easy uploading of invoice for reimbursement. Quick response via text/email
Insurer: MetLife
By: customer
Easy and fast.
Processing is easy and fast as long as you submit what is required.
Insurer: MetLife
By: Mary Jo
Easy to submit online and quick…
Easy to submit online and quick response time, everytime I've called with a question everyone has been friendly and courteous!
Insurer: Embrace
By: Claire
I've had Fetch since 2022 I've never…
I've had Fetch since 2022 I've never had any issues or problems, love this company. I really like the new format for filing claims so much easier. Keep up the good work guys your doing great. Wouldn't change for any other pet insurance cpmpanies
Insurer: Fetch
By: Shirley Karling
Still waiting for problem on invoicing…
Still waiting for problem on invoicing and reimbursement you are suppose to be contacting bev’s emergencies My dog had oral surgery and then during the procedure they found out that there was a problem with another truth, and they submitted the second invoice brought got pulled together with the first preapproval
Insurer: Trupanion
By: Anne
This company covers just a small…
This company covers just a small portion of veterinarian bills. Their people are friendly, but at the end of the day it comes down to money and they don’t share much of it when your dog is sick.
Insurer: Trupanion
By: Lane