Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Coverage
Pets Best handled my claim effectively. Glad to have my dog covered!
Insurer: Pets Best
By: Isa
Complete scam
Complete scam. My dog (incredibly young, btw) came from the shelter with (likely preventative) treatment, now almost a year later this apparently is a "pre-existing" condition even though the tests he just received, had literally nothing to do with this temporary illness he may have had months and months ago. His first ever vet visit cleared him as a "perfectly healthy dog." Now, this will be an exclusion for ANOTHER YEAR even though again, none of these issues are even related to each other (also the recent test that excludes him from future coverage, and we paid for 100% out of pocket apparently, was literally diagnosed as NOTHING, at most anxiety or over excitement). Not to mention, their website & app is INCREDIBLY glitchy. Half the time I can't even get into my portal, and there's a 50/50 chance when I login it will say they are having a technical issue of some kind. It also takes weeks to get a response from customer service unless you send multiple follow-ups. The processing time they advertise is not at all accurate. 100% regret throwing any money at this company. Edited to add - wow! It may take days and multiple follow ups to get a response as to why your claim has been ignored for weeks, but when you post a public review, they really do respond quickly! We went through the entire appeal process as well, with our vet aggressively advocating for us, and they actually made the ruling worse than we started with. Just know if you move forward with Embrace, you will be punished every single time you choose to be a good pet parent and take your dog to the vet just in case. Even if they don't pay a penny, they'll use this as justification to cover nothing in the future. Not sure how they sleep at night knowing they are advocating for people not to get their pets checked out.
Insurer: Embrace
By: AK
I wasted over $2000 with this company…
I wasted over $2000 with this company paying my insurance every month and then I finally file a claim and they deny it for some bs reason I regret not using Trupanion I am canceling this company what a joke I am positive that the good reviews are fake from their own company
Insurer: Prudent Pet
By: Lisa Mendelsohn
Healthy Paws has given Rosie the chance…
Healthy Paws has given Rosie the chance to have many good months. Without Healthy Paws, we could not give Rosie the treatments she needs to keep this awful disease from taking her sooner. We have enjoyed every moment of Rosie afforded to us, and we do not take one moment for granted. The ease and promptness by which the claims are handled are outstanding.
Insurer: Healthy Paws
By: Michael Dineen
Second year of having FIGO and I must…
Second year of having FIGO and I must say I am very satisfied with my policy. The claims take approximately 2 weeks to process and the coverage is great.
Insurer: Figo
By: Elizabeth
Trupanion was unwavering when we needed them
This last month has been incredibly difficult for our family and for our pug, Bean. First, he underwent a procedure to have a potentially cancerous mass removed from his leg. During his recovery, Bean was violently attacked by a dog on the street and required emergency surgery on his neck to save his life - fortunately, he is alive and recovering today. Trupanion provided us the peace of mind to get the care Bean needed to save his life. Being able to focus on the care he required, rather than thinking about vet bills, was incredibly helpful during this immensely stressful time. As an added benefit, Trupanion handled the claims seamlessly with incredibly efficiency - I was paid for our claim within hours of the procedure. I am thankful that we had Trupanion in our corner to help Bean get back to thriving in our family!
Insurer: Trupanion
By: Nick
We have been using Trupanion for 7+…
We have been using Trupanion for 7+ years. This was the first time we have had to use it. Definitely worth it!
Insurer: Trupanion
By: Jill
Ease of Process
I appreciate how it was easy to file claims and everything was done promptly. The website was easy to undertand.
Insurer: Trupanion
By: Tijuana Bosley
Filing the claim was quick and easy
Filing the claim was quick and easy. I think MetLife is a great pet insurance. Lots of coverage options and easy to get support.
Insurer: MetLife
By: customer