Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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claims are paid quickly
claims are paid quickly; easy to submit
Insurer: Trupanion
By: Kevin
Fast and honest
Fast, honest and easy claim and reimbursement to the vet. Insurers could learn from Trupanion!
Insurer: Trupanion
By: Lonny
Trupanion has excellent customer service and really came through for my doggie Pando who needed an MRI for his severe neck pain.
Trupanion has excellent customer service and really came through for my, doggie, Pando who needed an MRI for his severe neck pain. Thank you for making Pando's care possible. This was one of the best decisions I made to purchase this insurance for my two doggies.
Insurer: Trupanion
By: Tricia
Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion
By: Marie
i have had trupanion for years and even though I've rarely used it for healthcare it has been instrumental in getting my dog back twice !
i have had trupanion for years and even though I've rarely used it for healthcare it has been instrumental in getting my dog back twice !!!!!
Insurer: Trupanion Canada
By: Philip
Trupanion has excellent customer service and really came through for my doggie Pando who needed an MRI for his severe neck pain.
Trupanion has excellent customer service and really came through for my, doggie, Pando who needed an MRI for his severe neck pain. Thank you for making Pando's care possible. This was one of the best decisions I made to purchase this insurance for my two doggies.
Insurer: Trupanion Canada
By: Tricia
Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion Canada
By: Marie
Persistence!
Really appreciate the persistence and follow-up that Nationwide did for Boudicca. You processed our claims immediately for our other three cats, but for some reason, our vet was not providing you all the records you needed for Boudicca. It took a while, but you kept at it and retroactively processed prior claims fully. Also appreciated the monthly updates you sent, saying you were still reviewing the claims.
Insurer: Nationwide
By: David
claims were handled promply
The ASPCA staff are always very helpful. The claims were paid as agreed and on time and the follow up call to see how Lilly was doing was very thoughtful.
Insurer: ASPCA
By: Mary
Unsatisfied lately
I hate giving a bad review, but I feel like explaining my situation may be helpful for the future. Lately I have submitted some invoices where I received emails starting that either the wrong dogs name was listed, the invoice or claim form wasn't attached, or wrong invoice was attached for wrong dog. I have two dogs and have submitted invoices with both listed and separate claim forms. I don't understand why lately my claims have been rejected as none if the above was occurring. I am not sure how things got so mixed up, but I hope they get resolved fur the future as my coverage end in July and I am open to switching services if needed. As I said, I have never had these issues in the past and have always been satisfied with the services. I hope these issues can be resolved as I hate to wait 3-4 weeks only to hear I need to submit my claim again for whatever the reason. Thanks for your time, Jessica
Insurer: Nationwide
By: Jessica