Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claims processed as expected
My claims are being processed as expected. Unfortunately, pet insurance is like people insurance, and I just don't understand why 30 days is the "standard" for processing a claim. They're not all complicated. Other than that, no complaints.
Insurer: Nationwide
By: Karen
Friendly staff, good response time, benefit schedule is confusing
Staff is always friendly and helpful and response time is good. Only complaint is the benefit schedule is difficult to keep up with and certain items that aren't covered are confusing. We have had pet insurance for several years now and we made one claim in our first year. Back then it seemed like you basically took off the deductible and anything that wasn't regular vet care like shots was completely covered. We just recently made another claim and lots of little itemized things weren't covered because of the new benefits schedule. We understand costs go up but we have always paid increasing monthly amounts because we like the protection and understand our dogs are getting older, but if the benefits schedule keeps changing in this way we will have to consider other insurance options. We basically have the coverage in case something major comes up so we don't have to worry about making a difficult financial decision and can give our pets whatever the recommended care is, but if we don't have confidence in those things being covered it may not be worth the monthly expense.
Insurer: Nationwide
By: Sean
Absolutely great service!
Have always had great service and claims are processed within the time frame they say they will be with quick payment.
Insurer: Nationwide
By: Katherine
reimbursement of funds
Customer service was excellent. When I called they showed concern for my cat was very ill. I was not aware though that there was a cap on how much you can get reimbursed so that was a disappointment considering his cost was over $2000
Insurer: Nationwide
By: Arlene
Fast, efficient and caring
Took care of my Mollie's bills. Kept me informed.
Insurer: Nationwide
By: Linda
Review Title is good.
My recent claim was handled in an expediously manner with great satisfaction.
Insurer: Nationwide
By: Jonney
Nationwide allows me to care for my pet's medical needs and stay on budget.
My cat had an initial bladder issue and a couple of repeat flare-ups. His condition was urgent. Having Nationwide Pet Insurance gives me peace of mind that will be able to care or his medical needs, and allows me to stay on budget through monthly premiums and an annual deductible. There are no surprises. Nationwide also makes it fast and easy to submit claims. I wish I had enrolled my pets with Nationwide sooner! Thank you Nationwide!
Insurer: Nationwide
By: Caroline
Everything as expected
My doodle was in an accident and the coverage and terms that I signed him up for were met as expected. Lots of people told me pet insurance was a waste of time however Harold was covered as expected. Thank you Guy Picard
Insurer: ASPCA
By: Guy
Great coverage but ease of claims behind the times
I am very glad that our pet is covered under Nationwide pet insurance. We have utilized it several times since purchase. My only complaint would be the length of time required to receive a reimbursement and the ease of submitting a claim. There is no reason it should not be fully electronic. I fax my claims in now. I also did this in 1992.
Insurer: Nationwide
By: Geoffrey
It is a comfort to know that with Nationwide I can afford to handle any medical emergency, and I hope that never comes to pass!!
The claims process is so easy and the coverage is the best I have found. I am very happy.
Insurer: Nationwide
By: Jennifer