Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent!!
All claims approved or not have been fully explained to me, and anytime I had to call customer service I have had all my questions and concerns answered and resolved. Thank you
Insurer: Nationwide
By: Janet
I appreciate quick response to claims made.
The response time for claims submitted is very quick. And explanations of items reimbursed and/or not is very thorough and fair.
Insurer: Nationwide
By: Susan
Love Nationwide Pet Insurance
I’m glad we made the investment in pet insurance with Nationwide. Quick reimbursement and caring staff
Insurer: Nationwide
By: Isabelle
Great Coverage
While it took a while to receive my claim money, I was pleased with the coverage.
Insurer: Nationwide
By: Linda
Nationwide used to be good, but not anymore!
I used to have a high opinion of Nationwide. I have a policy on my other dog which I have not had any problems with, so I decided to add a policy for my second dog. During that time the time for processing claims went from approximately two weeks to two months for this last claim. I called several times to see if there was a problem that I could help with. The first couple times I called they just told me that they were swamped and to not worry about it. Next I was told that they requested records from my vet which was odd because I had attached the doctor's note sheet to the invoice that I submitted. They told me that once they received the records from the vet it would take a few days to review and then the claim would go through. After not hearing anything I looked online to check the status and saw that the claim had been denied. Good thing I checked or I would never have known as they didn't send any kind of an email notification. Before calling Nationwide I called my vet to make sure the records had. been sent and was assured it had been sent the day it was requested and they even had a fax confirmation sheet in the file. When I called Nationwide I was told that the vet records were never received so they denied the claim. I told them that the records had been sent and apparently misplaced so the representative gave me the fax number and all other information to get the documents to the right person and assured me that he would follow up with me the next day to tell me whether documents were received. Next day, no call. I waited and within a few days the claim was approved. However I then got a letter stating that there would be an exclusion on file for gastroenteritis because 9 months ago I took my dog to the vet to see if there was something they could prescribe for car sickness. Gastroenteritis covers a whole host of other issues that should not be excluded simply because my dog used to have an issue with car sickness! I called and tried to have them list the exclusion as only car sickness instead of anything that falls under the umbrella of gastroenteritis. I was basically told that's not possible. They did tell me that I could request a review of that exclusion if he has not had any issues in the last 6 months. Funny how when they reviewed the records it was 9 months ago he was seen for that and they picked it up as an exclusion! I'm going to attempt to request a review since that issue has resolved itself without the medication that was prescribed as we discovered that if we brought our other dog along it eased his stress so he didn't get car sick anymore. Problem solved ... cured, but now I have absolutely no confidence that this review will go smoothly. I do know that if this is not resolved I will be cancelling this policy and telling everyone I know about this horrid experience. Nationwide used to be good, but not anymore! The only reason I gave a 2 rating instead of a 1 was that the claim was eventually paid ... 2 months later!
Insurer: Nationwide
By: Rose
Awesome!
Nationwide has been great! Claims are paid very fast and can be submitted online which makes everything so much easier! Definitely worth it!!
Insurer: Nationwide
By: Shannon
Quick claim service
My third wellness claim and I couldn't be happier with the process.
Insurer: Pets Best
By: Joyce
Unsatisfactory Communication
Our Dog Coulter has cancer. We've submitted multiple claims, and it has taken a long time to get any return. Recently, one of the claims showed up as "complete" as "$0.00" return to us. After I called, I was informed that it was because there were unable to see the invoice. No one had reached out to let us know that (after a month). We are still waiting for a claim of over $2000.00. I am dissappointed that no one reached out just to let us know that they were unable to see the image. That is unacceptable. It has been about 7 weeks since I first sumbitted this claim.
Insurer: Nationwide
By: Megan
Trupanion has given us more time with our pet
We currently have two dogs. One of our beloved dogs has Trupanion which covers all but routine and preventive care. Our other pet has ASPA which covers all care routine, preventative, and illness, and injury. We have felt as though Trupanion is a family, always available, responsive, caring and present when we need the most support. Sadly our young pet has been diagnosed with an aggressive cancer and we cannot thank the Trupanion family enough for allowing us hope. Trupanion has given him the best odds for recovery and healing, and Trupanion has given us more time to spend with our pet. We may yet lose the battle and have to say good-bye which will be heart wrenching yet, Trupanion has been a friend, family, and support at this most difficult time. ASPA has also provided us great care but it is not the same. Trupanion is family and we love you for your caring. Thank you.
Insurer: Trupanion
By: Colleen