Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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We Love Healthy Paws!!
Healthy Paws client reps are always very helpful and the claims process is very easy. Turnaround time for refunds is pretty quick too. We love that our pup Tanner is covered by Healthy Paws!
Insurer: Healthy Paws
By: Madeline Van Skiver
I am with this company over 6 years…
I am with this company over 6 years now. When they were stationed in Florida claims took about 30 days. Now that they're stationed in New York claims are processed within 2 to 7 days. I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back
Insurer: Pets Best
By: cameo
Fast & easy claims submittal
Extremely easy to submit claims and I was very surprised at the fast response time. I am very glad that I chose Spot for my dog's insurance.
Insurer: Spot
By: Susan
Easy claim process
Easy claim process, friendly customer service!
Insurer: Spot
By: Sunnie
The claims are easy to fill out and…
The claims are easy to fill out and payment is pretty quick. I do wish we got more back or had more options for dogs that came to our homes a little later in their life.
Insurer: Spot
By: Anna Marie Lawson
The pre-existing clause is not clear
The pre-existing clause is not clear. My claim was denied due to "Pre-existing condition. There was no diagnosis at the prior to the insurance start date. The diagnosis was made at the time of his visit. If there was no diagnosis prior to the start date of the insurance, how can it be a pre-existing condition. Thinking about cancelling policy all together. I did read through the all of the policy documents and restrictions, and the wording is not clear. They just want your money. There is no compassion for the pet. Highly dissatisfied. Think carefully before using Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Maria Sowers
The process to submit claims is…
The process to submit claims is straightforward. The process is not drawn out and you will know in a few days if your claim was approved.
Insurer: Spot
By: Jeanette Tello
Claim processing time is variable
Claim processing time is variable - some are processed quickly and some are not. The coverage is good. Customer service is very difficult to reach and many things cannot be handled online such as cancelling a policy following a pet's death. Then you have to wait on hold for over 30 minutes to get in touch with someone to explain that your dog died.
Insurer: Pets Best
By: Liz Nelson
Still have not received refund
Still have not received refund. My pet went to vet 6 days ago an I submitted claim that same day
Insurer: Pets Best
By: Nancy Foreman
Excellent service
Excellent service. Claims processed quickly. Site easy to navigate. 5 stars!!
Insurer: Pets Best
By: Tom H