Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Wonderful experience with ASPCA
Our dog, Marco, had a strange growth on his right paw. Our doctor at Encina Veterinary Hospital at Walnut Creek, CA found it later as "Interdigital mass". It started growing rapidly and aggressively, and started bothering him to even walk. His constant licking made it worse. Since the mass was getting so large and became the size that could not be remove w/o amputating some toes, we had to make a decision. If the mass is cancerous, is it worth prolonging his life (this thought crossed my mind) This is when we remembered we had ASPCA insurance. The agent answered my initial phone explained how this insurance works briefly. With that we discussed with the doctor and decided to do it properly. The doctor sent the sample to Pathologist and gave Marco several different antibiotics to make the growth smaller. Fortunately the mass became much smaller and the test came out negative. The doctor was able to remove it and he is completely well today! We had to submit several estimates for the surgery to ASPCA. Each time the evaluation was prompt. I was not good at using the web, so I used the e-mail system, but they processed both bills and estimates promptly. I called in several times for questions and the status, each time the response was pleasant and courteous. This made the stressful situation into very pleasant experience. It was a long process but we and Marco are very happy that we have ASPCA Pet insurance.
Insurer: ASPCA
By: Atsuko
Easy to use and very accommodating.
I appreciate the ease of submitting claims and the approvals. I wish my health insurance was this easy...
Insurer: Nationwide
By: Rich
Love the way I can file a claim so quickly by taking a picture of the receipt from the vet.
Excellent response time when filing a claim. Great way to file by taking a photo. Super fast response time.
Insurer: ASPCA
By: Debra
Faster payments
You paid the claimed , but it took a very long time. I had to find every paper an send copies of everything, even before I owned my dog! The good news is that you paid every cent
Insurer: Nationwide
By: Audrey
Excellent Service!
ASPCA has provided excellent service and it has been a great investment for us as new dog owners. Our 8 month old Goldendoodle puppy recently developed a stomach bug and became dehydrated. Because it happened over a weekend, so we had to go to a veterinary hospital for urgent care, with follow up treatment from our veterinarian. We were extremely pleased that ASPCA covered the majority of the cost of X-rays, rehydration, and associated treatment. It's very easy to submit and track claims on the ASPCA web site, and claims processing has been very prompt. We are extremely satisfied customers!
Insurer: ASPCA
By: Joel
Excellent CS - very easy to submit claims and great follow through!
I have had many different pet insurances over the years. Nationwide is the easiest and quickest claim service I have ever used Thank you Nationwide. Love the online service.
Insurer: Nationwide
By: Tracy
Great Customer Service
Good customer service but processing of claims takes far too long.
Insurer: Nationwide
By: Mark
Pre-existing Condition?
I own a policy for roughly $800.00 annually with a $500.00 deductible. My dog has been suffering from a yeast infection in her ear since mid December 2018, have rolled up costs in excess of $1,200.00. Trupanion has only applied $21.60 to my deductible (for another issue) but noted this ear infection was a pre-existing condition - my Vet has a record of treating an ear infection in 2013, which is when I purchased the policy. So let me get this straight, she was treated for an ear infection once so any ear infection or any other condition she had prior to me purchasing the policy is considered pre-existing and not covered? They cash my check every month without fail and I'm sure there's fine print on all of this but why wouldn't they contact me when reviewing my pets records to inform me in advance so I can decide if this is really the company I want to work with. This is disgusting and I won't be recommending Trupanion to my friends or enemies.
Insurer: Trupanion Canada
By: Greg
Best Pet Insurance Ever!
Having been a dog owner/lover for 25+ years, I can say without reservation that Healthy Paws has been the BEST pet insurance company we have ever dealt with! Our previously healthy 2 year old rescue suffered from liver damage likely due to a NSAID medication prescribed by our vet. After a brief hospitalization and liver biopsy - we finally have a treatment plan for our baby Jack. Healthy Paws were with us at each step and reimbursed us within two weeks of the original diagnosis. It was fast and easy. They even emailed to check on our boy. (Thanks Tim). Highly Highly Recommend!!
Insurer: Healthy Paws
By: Sharon
Claims take too long to review and pay.
Submitted claim on 10/18/2018 and finally received payment 6 months later. Is that really the best that you can do?
Insurer: Nationwide
By: Jeff