Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Wellness Visit
I am very diligent about getting yearly visits for my dogs, and proactive if I see anything unusual with their health. My 3 year old Lab recently had her Wellness visit, and was in perfect health. The ONLY thing extra was that the vet expressed her anal glands. Apparently Nationwide views this as a pre-existing condition since she must have had it done once before in the 3 years I’ve had her. It surprised me that this was not covered. This is a preventative check to make sure the glands don’t get infected.
Insurer: Nationwide
By: Jane
don't bother switching if you have existing insurance.
Forget switching to Pets Best if you have any existing pet insurance and have made a claim. My dog every so often needs an injection $45 to get her through summer allergy months. Not always but they really help her. Because she'd had a prior injection on another policy - they denied the claim citing "existing condition" even though she has not been diagnosed with any 'condition'. I didn't even bother to dispute or waste my time dealing with them. I just cancelled immediately. On the plus side cancelling was easy and i received the refund of unused policy payment back quickly. If you have a new pet or insuring for first time - this company may well work for you. Based on my first and only experience with their claims dept - i cannot recommend.
Insurer: Pets Best
By: gary
Healthy Paws is awesome!
I rarely write reviews but Healthy Paws has exceeded my expectations in all regards. It is the the most amazing pet insurance, for that matter, any insurance that I have ever encountered. They are incredibly efficient, responsive, and caring. When was the last time your insurance company emailed to find out how you are feeling? Healthy Paws has reached out to me numerous times to find out how my dog is feeling. Their website is intuitive and easy to use. They follow up on claims very quickly, are very clear as to what they approve, and pay in a very timely manner. While my dog has had her share of medical issues they have not raised my premiums other than minimal increases. I really cannot rave enough about Healthy Paws. Together with my veterinarian, I consider Healthy Paws a partner in my dog’s overall care. Rikki Gross
Insurer: Healthy Paws
By: Rikki
Definitely recommend
I pay A LOT for my premium but I signed my dog up as a relatively healthy 10.5 year old and this was one of the only companies that still offered 90% reimbursement for a dog his age. I have filed 2 claims and the first one took a while but they covered everything and the second one was processed in a matter of hours. I LOVE that they pay exam fees. I have heard that premiums go up exponentially when it’s time to renew so I’m a little afraid of that, but that’s several months out so I’m going to enjoy them while I have them. Definitely gives me piece of mind.
Insurer: Figo
By: Melissa
incredibly easy to submit claims and receive payment
Unfortunately my Ruby had gastroenteritits requiring an emergency room visit and evaluation. I scanned the invoice into the app and received an explanation of payment and the check very quickly
Insurer: Healthy Paws
By: Rona
Best pet insurance! Caring and prompt!
Always quick to process claims
Insurer: Trupanion
By: kelly
It was easy to do and didn't take to long to get refunded
It was easy to do and didn't take to long to get refunded
Insurer: Trupanion
By: Donna
Grateful in Hawaii
This is my first experience with having pet insurance so I was a bit apprehensive about the claim process. However, with the help of a Trupanion representative, the filing process was so easy. I also appreciated the different options available.
Insurer: Trupanion
By: Lynn
Trupanion: true to Policyholders
Trupanion agents handle claims efficiently and expeditiously. Kudos to all!
Insurer: Trupanion
By: Arnold
While Trupanion used to be the best company it has become one of the worst.
While Trupanion used to be the best company, it has become one of the worst. You take forever to pay claims that are submitted regularly for the same chronic conditions. You pick and choose what you accept differently for different people.
Insurer: Trupanion
By: Jamie