Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Crooks
Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.
Insurer: Pets Best
By: James
Our Abby has had her share of medical issues, I say THANK YOU everyday for having Pet Insurance through Nationwide!!
I want to thank Nationwide for taking care of this past claim for testing for Cushing Disease for Abby. She was diagnosed last fall with Cushing's Disease and had the total test sent to the University of Tennessee Endocrinology Lab. My understanding we needed to have this test to determine the type and severity of her disease. She was placed on the chemo drug Lysodren for the last several months to treat her. Our vet strongly suggested she have another one of these tests to see where she was in the process of her treatment and this test was the only way to determine how well or effective the drug was. Thankfully we did it, she is now considered in remission at this time and continuing to give her the chemo drug Lysodren longer than we needed to could have resulted in some damage. I was so thankful that the Nationwide Pet Insurance policy I have for Abby covered this expensive test for her again. Now Abby is taking Lignan and Melatonin as maintenance supplements. We are hopeful she will remain in remission for a while!! Thank you Nationwide!!
Insurer: Nationwide
By: Lucind
Employees are very patient and helpful with filing claims on line.
I appreciate the help when filing a claim on line. Once I learned how to file claims, the process from filing to reimbursement is much quicker.
Insurer: Embrace
By: Lavonne
Quick Claims and Awesome Customer service
Hartville has really saved us! Both our dogs are insured, and although our boy is super healthy and hardly has to utilize it, our girl on the other hand was diagnosed with dysplasia at a young age and Hartville has been amazing with their support. Claims are paid out quickly, most of our needs are covered by the policy and they have even called to check up on her progress. I would recommend this company to anyone with a new pet!
Insurer: Hartville
By: Jacklyne
Thanks for providing peace of mind for our fur family member
Super easy to file claims, never had a problem getting reimbursed in a timely manner. Thank you so much!!!!
Insurer: Nationwide
By: Sarah
Ease and Responsive
I enjoy having the peace of mind with the insurance coverage for my pups. All my claims have been handled quickly and without incident. I called the Vet Helpline for the first time and it was fantastic. I received informative and reassuring information that saved me from making a vet visit. Thank you!
Insurer: Nationwide
By: Teresa
Amazing service!
I feel like my puppies are well taken care of under this coverage. Thank you!
Insurer: Nationwide
By: Jesika
Great customer service!
I’m very impressed with the claim turn around time. The online claims process & direct deposit of reimbursements are very user friendly. Couldn’t be happier with my Nationwide pet insurance.
Insurer: Nationwide
By: Mitchell
Excellent coverage and care for my puppy.
My husband and I just adopted our first puppy in April. We weren’t sure about getting pet insurance but we were told by our friends it’s worth the investment. We are so glad we did! Nationwide has really helped us feel covered and secure with our puppy’s care. We don’t have to worry about what’s to come next because we know that Bella will be covered with Nationwide. They’re very fair with their coverage and the benefits that come with choosing Nationwide for Pet Insurance.
Insurer: Nationwide
By: Sadie
Very Disappointed
Very disappointed. At first our claims were filed very quickly. After the company was bought out we noticed the process time to complete and actually receive reimbursement was more then five days. Moving forward this has caused us to re-evaluate Pets Best.
Insurer: Pets Best
By: Georgette