Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I have had Pets Best for years
I have had Pets Best for years. They recently got bought out by another company and it has gone completely downhill. I can't recommend them anymore. I would switch my cat to another insurance if I could but he has pre-existing conditions so I have to keep them. All future animals will go on another insurance plan with a company that is not owned by this corporate outfit. The customer service is terrible- it used to be outstanding. They don't care anymore. I filed a wellness claim and they reprocessed it again incorrectly. I am done calling in and dealing with this. In the past wellness and illness claims could be sent together and they knew how to process it correctly- now they don't know what they are doing with claims or even what your policy includes. If you are looking for a good pet insurance- look elsewhere.
Insurer: Pets Best
By: Dwayne Duell-Waite
I found my first claim
I found my first claim, and I was very happy with the outcome.
Insurer: Fetch
By: SUE
MetLife Pet Insurance - Positive!
I just posted a negative review of MetLife Life Insurance. The same cannot be said of MetLife Pet Insurance. I submitted documentation about my dog's illness and was paid within a few weeks. No stalling. When calling I always get to talk to a person and all of the customer service people I've talked so far were extremely helpful and pleasant.
Insurer: MetLife
By: Bela Fidel
Amazing company!
I cannot begin to express the level of satisfaction and peace of mind that I have experienced with this wonderful company! After numerous very, very expensive hospitalizations, emergencies, and procedures for my dogs, they have seamlessly covered those claims within several days with no problems or pushback whatsoever. I recommend this company to everyone I know who is looking for pet insurance. They really do it right and do it very, very well! They also have a very caring attitude in their communications, which is comforting during these stressful times as well as through telephone communications.
Insurer: Healthy Paws
By: Donna Natale
The portal has been broken
The portal has been broken Since October 2025. Every time I open a claim there’s an error so I’ve had to email everything to submit my claims. I’ve called and spoken to numerous people and no one can tell me when it will be fixed. They don’t answer emails most of the time, there are so many delays. I’ve been a customer since 2020 and the experience used to be great. It’s terrible now.
Insurer: Pets Best
By: MD
It is easy to file the claims with Spot…
It is easy to file the claims with Spot Pet. We had to euthanize our dog Max last month and they sent a beautiful sympathy email and also cancelled his insurance without my having to ask. They also called and said how sorry they were that our dog passed.
Insurer: Spot
By: Connie Meyers
Love the Spot App
Easy app to maneuver, quick to get reimbursed. These days we like easy, and spot is easy! Make sure you look at your deductible and how much they will pay on a yearly basis, but it’s all there when you sign up, with options.. 5 stars!
Insurer: Spot
By: John K.
Coverage for Second Adopted Dog
I contacted Fetch because we adopted a second dog, but from a different animal shelter in our local area. Fetch was present at the first location but not at the second so I went online to get a quote. The quote was higher than I expected so I contacted Fetch directly by telephone. After being transferred to Josh, who assisted me with getting similar coverage for our second dog as we have for our first dog, I was VERY pleased. The cost was nearly the same, which was what I was seeking. Glad I reached out rather than going with a different company for his coverage, and very happy Josh was able to assist me.
Insurer: Fetch
By: R Brown
The company is really quick on paying claims
The company is really quick on processing the claims and reimbursment.
Insurer: Spot
By: Michelle
Very easy to submit a claim and refunds…
Very easy to submit a claim and refunds are there within a week every time!
Insurer: Spot
By: Emma McMahan