Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent service, thank you
Yes, unequivocally, I would and do recommend Nationwide to other pet owners, because they always meet their promised coverage.. I especially appreciate "Wellness Coverage" for routine veterinarian visits.
Insurer: Nationwide
By: Katherine
Twice a Val id claim was denied.
Twice a Val id claim was denied. The most recent reason borders on ridiculous. Depending on the outcome I may cancel my policy and move to another company.
Insurer: Trupanion Canada
By: Darlene
Getting reimbursed quickly and staff very helpful
Getting reimbursed quickly and staff very helpful
Insurer: Trupanion Canada
By: Beverly
I've always had a problem with the way that Trupanion defines pre-existing conditions.
I've always had a problem with the way that Trupanion defines pre-existing conditions. I've had to appeal to have my dog's dental extractions covered twice because she had mild dental disease prior to her policy starting. I think that this feels like a blanket to cover Trupanion for never having to cover any dental claims. Most dogs have dental disease in the form of gingivitis or tartar accumulation. That is not always indicative of what causes extractions to be warranted. In this case, my dog had resorptive lesions -- of which the cause is unknown. Another instance was with a pet I had years ago who was hospitalized for renal failure. His claim was denied because of 1 high kidney value prior to his policy. The doctor hadn't even diagnosed him with kidney disease at that time and for all Trupanion knew, it could have been the result of dehydration. Whomever is adjusting these claims needs to get their facts straight. This behaviour really muddies the image that Trupanion tries to paint where "owners can rest easy by following their DVM's instructions". If you are going to nitpick over blood results and be extremely vague with general conditions that are pre-existing, I really think that my money towards premiums would be best put in a pet savings account. I hate saying this, but I really don't feel like this plan is worth it to my dogs without chronic conditions anymore.
Insurer: Trupanion Canada
By: Gabrielle
Vet bill
Not all were covered from my most recent visit to the vet.
Insurer: Trupanion Canada
By: Nancy
Kitty Review
Thank you for getting back to me. I find that the service staff was very kind but I do find that the processing for the claim was a little slow. Hopefully things will be a little quicker next time. All said, I am still very satisfied with the service of Trupanion.
Insurer: Trupanion Canada
By: Khoba
Still waiting
Still waiting for information on latest submission. I know it is the holiday season so answer may be slow in coming
Insurer: Trupanion Canada
By: Margaret
Great, fast service on Trupanion Claims
The claim process was simple and the service person was fantastic. The payment came sooner than I expected! The only reason I ranked it a "9" rather than a full "10" was that I didn't realize that the doctor's visit was not covered. But, I am very glad to have Trupanion!
Insurer: Trupanion Canada
By: Dave
Happy Camper
Even though old and I submitted several in one claim instead of a claim for each Trupanion still took care of everything.
Insurer: Trupanion Canada
By: Micky
Fast claim service
Fast turn around on claims.
Insurer: Trupanion Canada
By: Dianne