Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Satisfied
Our vet office sent our claim to Embrace. Claim processing was quick and effortless. Very satisfied with service.
Insurer: Embrace
By: JoAnn
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
Read the fine print carefully
I have a black lab that had knee problems and I had pre-diagnosis on the one leg ended up needing cruciate ligament which was obviously not covered because I put insurance on afterwards! unfortunately the dog needed the second knee repaired and insurance would not cover yet which was somewhat disappointing for us
Insurer: Trupanion Canada
By: Chris
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
Insurer: Trupanion Canada
By: Caryn
I like Trupanion but I would like a plan that would help me on all visits to the vet.
I like Trupanion but I would like a plan that would help me on all visits to the vet. I know there would be increased costs, but right now I have insurance, but do not see benefits I can use on a regular visits.
Insurer: Trupanion Canada
By: Leslie
Immediate approval st the Vet
The claim was accepted, I paid what was not covered and my deductible and a copy of the breakdown of approval was sent the next day via email.
Insurer: Trupanion Canada
By: Christine
Great experience as always!
Always an easy and painless process! Quick payment and never any issues.
Insurer: Trupanion Canada
By: Katy
Always good service and coverage
Always good service and coverage
Insurer: Trupanion Canada
By: Dana
Always great customer service and claim
Always great customer service and claim experience
Insurer: Trupanion Canada
By: Brian
Trupanion is For Me!
Claims are processed quickly and efficiently. Representatives are kind, considerate and knowledgeable.
Insurer: Trupanion Canada
By: Nita