Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Always very professional and quickly pay out for claims.
Always very professional and quickly pay out for claims. The system is also very easy to use.
Insurer: Trupanion
By: Nicole
Filed my first claim after having insurance through you got several months.
Filed my first claim after having insurance through you got several months. Apparently my claim was denied because of a 'œpre existing illness' that was not pre existing. The claims department is unaware the pancreas and colon are two different organs. My dogs condition was not pre existing. I established that with our vet during the exam.
Insurer: Trupanion
By: Amber
1st set of claims, slow and disappointed
It took longer than I expected to get the refund. In addition, I realized that the coverage was not as good as I thought it was. I may change policies after I further research coverage from other insurance companies. I was disappointed.
Insurer: Trupanion
By: Nancy
Trupanion takes the hassle out of claims
It was quick & easy w/Trupanion Express.
Insurer: Trupanion
By: Jennifer
Easy peasy
The website makes it really easy to file a claim. I got paid quickly, as well! I am very glad I have Trupanion coverage for my puppy, Winnie@
Insurer: Trupanion
By: Meggan
Mark M.
When I signed up I did not understand the deductible requirements on claims.
Insurer: Trupanion
By: Mark
Excellent customer relations on the website chat.
Excellent customer relations on the website chat. Quick claim upload and very convenient. Fast turn around for reimbursement!
Insurer: Trupanion Canada
By: Nadine
TPLO surgery - 6 year old lab retriever
Our 6 year old lab required TPLO surgery and was scheduled for late March 2020 when Corvid 19 caused the indefinite cancellation of surgery and closure of most everything including veterinary services. As time passed, the dog became severely lame to where we worried the other leg might be compromised. I called Trupanion to explain our problem and to see if Trupanion would still cover medical costs if I was able to locate another surgeon willing to operate under emergency conditions. Staff assured me not to worry, just keep them updated - they're reachable 24 hrs./ 7 days a week. Our local vet was able to locate an emergency surgeon 2 hours away who expeditiously performed the procedure on both legs a few days later. Trupanion came to the rescue and covered all costs for both legs minus our deductible. At all times through the 6 years of coverage, staff have been pleasant, helpful and compassionate. Thank you to all.
Insurer: Trupanion Canada
By: S.M.