Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Highly recommend! Great company!
It was so easy to submit the claim and Trupanion was very quick about reviewing it and sending out the reimbursement.
Insurer: Trupanion
By: Christy
The only submission I had was cut in half for not covering the exam fee on an emergency visit.
The only submission I had was cut in half for not covering the exam fee on an emergency visit. That is just wrong.
Insurer: Trupanion
By: Joshua
Help was instant ...and caring.
I was so pleased with the quick response and thoughtfulness of Trupanion. They immediately took my claim explained what would happen every step of the way. I had no worries and the check was there in record time . I was amazed. I am so happy I have Trupanion for my Shelby ....Thanks Sharon
Insurer: Trupanion Canada
By: Sharon
Chad was great.
Chad was great. Still hoping my appeal will be approved though.
Insurer: Trupanion
By: Cameron
Everyone was so friendly and helpful.
Everyone was so friendly and helpful. My claim was settled quickly.
Insurer: Trupanion
By: Deirdre
It's SO EASY to contact you guys & I especially like the " call back" feature so I didn't have to wait on hold forever.
It's SO EASY to contact you guys & I especially like the " call back" feature so I didn't have to wait on hold forever. And the woman who helped me, Natalie, was WONDERFUL, she was the PERFECT combination of professional & friendly. She was kind & compassionate while being extremely professional during our entire conversation. Life has been challenging for me for a long time & after speaking with Natalie, not only was I relieved to know I could handle my claims easily, but I was greatly cheered by her warmed & empathy. She gave me all the information I needed & made it clear that I could call any time & someone would be there to help me, with anything. She was very willing to help & was knowledgable about all that Trupanion has to offer. She put my mind at ease AND made me smile! I love Trupanion & have recommended you guys to EVERYONE I know who has pets ( really, truly.. I have!) I know this sounds like a corny commercial, but I really believe in letting people know when they've done an outstanding job. This is a sincere review. Thank you for everything, I'm so glad to be with Trupanion! ( now all I have to do is actually FILE the claims!)
Insurer: Trupanion
By: April
TheOperator was great and help me through the process.
TheOperator was great and help me through the process. Confused as to why no I had to He called back to give every person that the dog has seen for vaccinations. Why didn't they ask this in the beginning! It has just delayed my claim. Also I called from the doctors office regardingMy dog needing to be seen and the operator said nothing about getting a preapproval, she just said send us the receipt when you get done. I could have alleviated much of this had I just simply gotten a preapproval while I was there.
Insurer: Trupanion
By: Christine
This is my second pet I have used Trupanion with and am pleased with the service except with waiting time coverage when adding a second pet
This is my second pet I have used Trupanion with and am pleased with the service, except with waiting time coverage when adding a second pet
Insurer: Trupanion
By: Frances
Currently have an 11 year old cat with a Trupanion policy from 10 weeks of age.
Currently have an 11 year old cat with a Trupanion policy from 10 weeks of age. At 6 months had a major issue and was grateful that we had coverage. We have just added a new 9 week old puppy. Every person I have talked to at Trupanion has been very friendly and helpful. Claims are processed quickly and efficiently. It is such a peace of mind knowing that if an emergency or medical issue arises that we can do whatever is needed to help our pets!
Insurer: Trupanion Canada
By: Linda