Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Consistent claims
Always so easy to make a claim
Insurer: Trupanion
By: NANCY
The online claim process was easy the claim paid was reasonable and the response was fast - only 24 hours.
The online claim process was easy, the claim paid was reasonable, and the response was fast - only 24 hours.
Insurer: Trupanion
By: Rev.
Trupanion is Charlie's Angel
We are always so very happy to have Trupanion pet insurance for our Charlie. Because of Trupanion, We can provide Charlie the medical care that allows him to enjoy every day that he is with us. Thank you so, so much! RuthAnne Colella
Insurer: Trupanion
By: RuthAnne
Trupanion is fantastic.
Trupanion is fantastic. Very quick reviews of my claims and prompt, fair, payments.
Insurer: Trupanion
By: Michael
Trupanion is the BEST
Claims are ALWAYS processed easily and incredibly quickly. Can not say enough good things about Trupanion. Thank you!
Insurer: Trupanion
By: Carl
#1.
#1. You have direct pay with both Pet Care East & Animal Care Center. I had two critically ill dogs during COVID lock down. very fast turn around with reponse to invoice. #2. For vets and services that don't do direct pay, you have easy Online, scan & drop in claim box. You direct pay into my checking account very quickly along with emailing me the invoice. #3. We pick deductible per incidence NOT per year. #4. Unlimited lifetime coverage #5. You can choose to have extra coverage like rehab, chiro acupunture & pay more or NOT. #6. Direct monthly bill out of my checking account. #7. All employees are very nice and informative on the phone. She explained why the huge increase, due to your breed in your area, not on my dogs being sick. It is a group increase NOT someone singles out. You can raise your deductible, you just have to pay the remaining amount for that incident. #8 Need to read policy, very clear you do NOT pay any consult or exam fees. Be aware some University hospitals do not break down their charges but charge one lump consultation fee. So glad both my dogs are alive due to the incredible health care they have gotten from specialist, including Oncologist, radiation Oncologist, neurologist, dermatologist, chemotherapy, radiation (coming), brain MRI, spinal tap, biopsy's, and pathologies. The list goes on of all the amazing tests & Dr.s that made it possible for me to have both dogs right now. Typed on phone sorry typos
Insurer: Trupanion
By: Sarah
always treated with care courtesy respect and concern for the people and furkids in our house.
always treated with care, courtesy, respect and concern for the people and furkids in our house. The coverage and claims service with Trupanion is the best!!
Insurer: Trupanion
By:
'Emergency Visit' ($120 charge) not covered because Trupanion claims it is not an illness assessment for emergency treatment.
'Emergency Visit' ($120 charge) not covered because Trupanion claims it is not an illness assessment for emergency treatment. Claims it is an ''Exam Fee' as if this were a wellness visit.
Insurer: Trupanion
By: Joe
Jessica was very patient and kind with me.
Jessica was very patient and kind with me. I don't navigate through computer programs easily, she explained everything thoroughly so that I was able to set up my account and submit my claim.
Insurer: Trupanion
By: Denise
Sara was helpful & friendly.
Sara was helpful & friendly. Understood my objection to my claim denial. But as far as the company goes I have some reluctance. It feels like it took quite a long time to review the claim. Then it was denied based on some inaccurate & incomplete information from the vets note. Also I didn't feel like the claim reviewer made the correct assessment on the records by which he/she based the denial. So now I'm having to deal with an appeal situation which is time consuming & frustrating. Trupanion was recommended to me by the vet staff. I've never carried pet insurance so had little knowledge of all the choices. I gave you a neutral rating because I'm not sure how I'll feel as the appeal process unfolds.
Insurer: Trupanion
By: Connie