Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Look no further - the BEST
We adopted our puppy at 10 weeks old and she just turned 2 yesterday. She's had an eventful first couple of years including: - distal fibula fracture #1 (xrays, CT scan, more xrays, meds, and 1-2x weekly splint bandage changes for 8 weeks) - anaphylaxis #1 (injected meds) - distal fibula fracture #2 (all of the above plus a 3rd CT scan, a custom brace and 2 months of physical therapy) - anaphylaxis #2 (above + labs, epi-pen) - therapeutic massage for muscle atrophy/misuse of other muscles related to twice broken leg - anal gland abscesses x2 that required antibiotics ....I think that covers all her non-preventative care. Healthy paws has been AMAZING. We have saved probably close to 10k by having it. Getting reimbursed has been super easy, customer service is phenomenal, and they even reach out to check in with personal messages to see how my dog is doing after they've seen a claim. I cannot recommend this company enough.
Insurer: Healthy Paws
By: Nadine
The best pet insurance!
Healthy Paws is the best! Quick claim reimbursement, and an email asking how Bella was doing after surgery.
Insurer: Healthy Paws
By: Cindy
Great experience! Timely and quick
Great experience- timely and quick reimbursement and easy to use the app!
Insurer: Spot Canada
By: Mila
Excellent service and coverage.
Excellent service and coverage.
Insurer: Trupanion
By: Karen
Great experience! Timely and quick
Great experience- timely and quick reimbursement and easy to use the app!
Insurer: Spot
By: Mila
No delay in taking premiums but reimbursement takes too long
They do not hesitate to connect you with a rep to collect your money but when it’s time for claim reimbursement, their whole process slows way down. I understand how this pandemic can affect customer service but perhaps they should shift some staff from sales to service if they’re overwhelmed. No meaningful updates given. We’re just told to wait and be patient for 20-39 days. I’ve worked in similar industries and have never had it take so long for something like this to process.
Insurer: Pets Best
By: scott
Healthy Paws Claims Process and Customer Service is HORRIBLE
Submitting a claim through Healthy Paws is an inefficient process and extremely frustrating. Your only option is to upload photos of invoices. There’s no option for documenting your request or providing an explanation. Once the claim is filed, there is NO communication from an adjuster or representative to confirm receipt or advise of any additional, needed documentation. Healthy Paws sends multiple, vague emails stating additional information is needed, however, they do not tell you what information is needed. I had to call in numerous times to get claims resolved. Customer services is horrible, and you will spend a LOT of time just getting an answer.
Insurer: Healthy Paws
By: Heather
Thankful
My 12 year old dog Leroy had an accident where he fell off the bed in the night. This had happened at our lake house. He was rushed into the nearest town to see a vet then transferred to a specialized hospital. Many different tests needed to be done and a clear diagnosis was not found until the second stay in the hospital. Trupanion was there for us through all of the tests and finally surgery. They made this traumatic event easier to handle as we knew we wanted to give our Leroy the best chance of survival. Leroy is back home and recovering well. Thankyou Trupanion! Darci and Wade Kroening
Insurer: Trupanion Canada
By: Darci
Service, quality and price. What more can you ask for?
After researching several pet insurance companies I chose spot because of the flexibility in choosing the deductible and coverages, as well as the great reviews. The policy document is easy to read and very clear as to what is and isn’t covered. I’ve already made claims under the policy and am impressed as to the communication and turn around time for approval and payment. Everything is done right in the app. They explain what is approved and what isn’t (and why). Apply the deductible, and issue a reimbursement within a couple of days. Customer service is responsive and treat you like a real person. And I even appreciate their informational emails about dog training and other helpful tips. Really happy I chose them. Highly recommend.
Insurer: Spot Canada
By: Georgia
Service, quality and price. What more can you ask for?
After researching several pet insurance companies I chose spot because of the flexibility in choosing the deductible and coverages, as well as the great reviews. The policy document is easy to read and very clear as to what is and isn’t covered. I’ve already made claims under the policy and am impressed as to the communication and turn around time for approval and payment. Everything is done right in the app. They explain what is approved and what isn’t (and why). Apply the deductible, and issue a reimbursement within a couple of days. Customer service is responsive and treat you like a real person. And I even appreciate their informational emails about dog training and other helpful tips. Really happy I chose them. Highly recommend.
Insurer: Spot
By: Georgia