Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Paws Down The Best Insurance Out There
I switched to Healthy Paws in 2018 after having another highly rated policy that I had on my other pets in the past but found the per incident deductible, lifetime limit and limited reimbursement rates disappointing. Switching to Healthy Paws was a blessing when my five and half year mixed mutt female dog recently had an emergency on a Saturday morning in early August. I'm fortunate to have an excellent animal emergency hospital close by that was able to get her in right away and start treatment for what we discovered was a blocked uretha that required surgery and a seven day stay in the ICU when it turned into a much more complicated medical issue than initially diagnosed. Scary times but she's home and doing well now. Since I've never had to file a claim with Healthy Paws they were wonderful in guiding me through what was needed to submit and file her claims to get them paid quickly. Their customer service department is by far the best I've dealt with. Kind, knowledgeable and will help you every step of the way to get your claim paid quickly. They even emailed me to see how Lea was recovering after her hospital stay and continue to do so even though it's been over a month since she came home. I highly recommend Healthy Paws to anyone looking for excellent health insurance for your furry pal.
Insurer: Healthy Paws
By: Rebecca
Not worth it
Pets Best used to be a great insurer. They were so quick at processing claims and the customer service was exceptional - you could always get an answer within the same day, often the same hour (via phone, email, or chat). However, last year things started to get bad. Claims are still very easy to submit! But, my rates jump considerably every year, and claims processing now take over a month. At first, they blamed it on COVID-19, but now that is just how long it takes. I have had claims denied and they will not respond to my attempts to understand why. In fact, the only way to get ahold of them is to call an 877 number and sit on hold for hours, or to submit a response to their chat operator (which never operates) and to never receive a response. I would cancel my policy today but I am still waiting for them to process a claim I submitted weeks ago which I do not want to jeopardize. I would not recommend Pets Best to any pet owner. You will pay much too much for far too little.
Insurer: Pets Best
By: Jennifer
Best Coverage hands down...Thank You Healthy Paws
Thank you Healthy Paws for your outstanding coverage. My dog Snickers was struck by a car and needed several surgeries. Healthy Paws did exactly what they say they would. Covered everything they said they would. After thousands and thousands in bills, Healthy Paws was there when we needed them the most. Can't thank you enough....Snicker's is healthy and doing great!!
Insurer: Healthy Paws
By: Frank
Excellent choice for pet insurance
Our experience with Pet's Best has been great so far. We had a labrador retriever for 13 years who had many health challenges and became quite expensive. We swore if we ever got another dog, we would get pet insurance from day one. So, this past January, when we got a puppy (right before COVID hit) we researched for pet insurance and I found Pet's Best. Our vet had provided us with a few other companies, but their plans didn't have as good as coverage. We decided to sign up for the BestBenefit plan and it was the best decision we could have made. When our pup was just four months old, we learned that developed elbow dysplasia, which is a genetic disorder similar to arthritis in humans. She had to undergo double elbow surgery, which cost us over $3500. We had only been with Pets Best for several months, and even though our plan covered this genetic disorder, I thought for sure they would find a way and not pay us the 90%. They originally denied the claim, and when I called them to discuss it, I learned that they simply needed additional documentation, which I promptly sent. Two weeks later, I received the reimbursement check for the full 90%. Although calling and talking to someone can take upwards of 20-30 minutes, it was worth the wait for me to speak to a representative to know what was going on. Like many insurance companies, you need to stay on top of your claims, and be sure to reach out if you have concerns. When I did speak with the woman at Pets Best, she was very helpful and gave me the appropriate information to see my claim was reimbursed. Although this is our first experience using pet insurance, we are very happy to have chosen Pets Best and I would recommend them to anyone who is contemplating insuring their fur babies.
Insurer: Pets Best
By: Terry
Great Insurance
Healthy Paws is great and not too expensive. My husky is a typical husky, gets into everything and is very accident prone. They have given us no issues with the amount of claims we've had to file. Their claim filing procedure is extremely easy and you get your payment in approximately 10 days!
Insurer: Healthy Paws
By: Giuseppa
There when you need it.
Bodhi, our 8 year old toy poodle, has been insured with healthy paws since he was 6 months old. A year ago we got the devastating news that Bodhi had developed Diabetes, and would most likely need cataract surgery. In the year since his diagnosis, he has had a number of veterinary tests, as well as cataract surgery in both eyes. Healthy Paws has been fantastic in helping to pay for these procedures - and was very communicative throughout. A common complaint is the fact that premiums increase every year (ours have doubled in the 8 years since we took the insurance out) - but to us it's completely worth it since they have been so good at paying for Bodhi's health . We wholeheartedly recommend Healthy Paws - like all insurance - you hope you never have to claim - but it is nice knowing they will come through for you when you need it.
Insurer: Healthy Paws
By: fraser
First time filing Claim
My pet has been insured for more than a year and luckily haven’t had any issues. Took him for his annual wellness exam. I’m so surprised how easy it was to file for a claim, let alone I got 100% of my claim. I received an email informing me that my claim is complete within a reasonable timeframe. I’m glad I picked this insurance company which is a partner for USAA. Thanks you for the quick and hassle free process.
Insurer: Embrace
By: Ed
Healthy Paws Gets 10/10 Paws
Healthy Paws makes filing claims extremely easy and always processes my claims very timely (usually in a few days). I usually use the website, but I have tried the app before too. When my dog had a health issue recently, the Healthy Paws team even reached out to make sure he was feeling better. My experience has been amazing and I would recommend.
Insurer: Healthy Paws
By: Sam