Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Honestly the best experience with trupanion no issues and very quick response when I submitted my claim and fast with the reimbursement as well makes me feel so much better about choosing trupanion for my cat
Honestly the best experience with trupanion, no issues, and very quick response when I submitted my claim, and fast with the reimbursement as well, makes me feel so much better about choosing trupanion for my cat
Insurer: Trupanion Canada
By: Coalie
Peace of mind!!
The experience was effortless on my part. Direct payment to the vet is a plus. Notification by email from Trupanion on coverage is a bonus.
Insurer: Trupanion Canada
By: Elizabeth
Great service
Easy to enroll and file a claim, great customer service and fast payment of claims.
Insurer: Trupanion
By: Michael
Happy with your service!
Fast reimbursement
Insurer: Trupanion
By: Iris
compared to others it offered more.
compared to others it offered more.
Insurer: Trupanion
By: Pat
Great Value
I already gave a referral. Signing up was easy and the premium is a good deal for the level of coverage.
Insurer: Trupanion
By: Melinda
Trupanion is best out there I have been a client since 2008 disappointing it took 3 calls to get the appeals form and the fact that I have to appeal a Trupanion error.
Trupanion is best out there, I have been a client since 2008, disappointing it took 3 calls to get the appeals form and the fact that I have to appeal a Trupanion error. but overall great service as always from Trupanion
Insurer: Trupanion
By: Debora
One happy Pom Dad.
Very fast turn around on claims and a very helpful customer service.
Insurer: Trupanion
By: Philip
Still Waiting
Where to start... I have two dogs enrolled with Pets Plus Us. One dog is 7 years old and has been enrolled since 8 weeks. I have rated Pets Plus Us a 8 out of 10 for him. The underwriting was quick back in 2015, claims were quick before they changed underwriting companies about four or five years ago. Things have really changed since then. Now to the review I am here for.... I have a puppy (currently 4 months old) who I enrolled a little early (at 6 weeks - one week early) and the website didn't prevent me from enrolling a week early nor did it flash a message telling me I was a week early. After the free month and having paid for the next month, I reached out to find out what was happening with the underwriting as they sent me an initial policy and even in that email no one said I was a week too early. When I made the call, it was then that I was told I enrolled to early and they would have to change my enrollment date but that I had already satisfied the waiting periods so would not have to start over completely (which was nice). I asked about the underwriting and was told they would put a note on my file to try to speed it up since I had already waited a month. I was told I would get a refund for the month I paid and they would change the enrollment date and retake the amount for June and July. Fair enough. A day later, I called to make sure everything was in order. I was told that it would speed up the process if I could get the breeder's vet information to get their files on the puppy. No one mentioned or asked for the breeder's vet files before (not in the previous month and a half). I am the one who has initiated all communication to try and get the underwriting done so I know what is and is not covered so there are no surprises. They have had my vet's initial puppy visit file since June 7th. Between June 7th and July 7th (an entire month) they never contacted about breeder's vet information. July 7th is when I spoke to a very nice lady who was the one who told me to get the breeder's vet information to speed things up. It was sent the same day. It is now July 26th and I am still waiting for the underwriting. For a company that says they are upfront about exclusions, it is pretty hard to trust that statement when they can't even get the underwriting done in a reasonable amount of time. I understand the pandemic has made thing very difficult and there is not enough staff, and therefore understand that timelines are extended but when I have reached out several times and each time more is needed and I have already paid for two months nearing a third month, I need to be able to make a decision to continue with the insurance or cancel it and the underwriting is a big piece of that decision. Further, when it is me initiating the communication to try and get things moving and the underwriting done, it is very frustrating. I sent an email five or six days ago and another to follow up yesterday and still am not getting any response. As things stand right now, I would not recommend this company.
Insurer: Pets Plus Us
By: Tara
Pet insurance choices
Other than the fact that the policy does not cover exam fees, it is quite comparable to other policies. I like the fact that there is no limit to the amount of annual coverage.
Insurer: Trupanion Canada
By: Susanne