Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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BEWARE OF PETS BEST
This company is absolute garbage. I DO NOT RECOMMEND IT. This is not spam or a lie. I’m a real person who has a dog insured with this company paid on time every month and got 0 service. My dog had a surgery in APRIL sent in all appropriate paper work they claim that it was a preexisting condition. When he has never been diagnosed with any condition of the such. He went in for a surgery for an issue that popped up for absolutely no reason. I appealed it had to wait 90 days for an answer. MIND YOU there’s no one in claims to speak to, not even email. The email you never get a response it’s automated. Then when you speak to customer service all they say is “we don’t have that information you need to wait. So it 89th day today and I just got an answer on an appeal and they said they need more documents of history from the place my dog went for the surgery. The surgery is the only history he has at that animal hospital and they know that. They are still charging me $90 a month for 0 service. This place is a rip off. If this gets deleted I will continue to post it. If you are a current member I suggest you cancel it because when you need it it’ll be useless. If you’re thinking about joining don’t. It’s full blown fraud what they’re doing. Get Outlook for iOS
Insurer: Pets Best
By: D
Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
Insurer: Spot
By: Aaron
Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
Insurer: Spot Canada
By: Aaron
First claim submitted
Just had to submit my very first claim to Pets Best and I was so impressed with the ease to submit it and how quick they responded back to me and kept me informed of where the claim stood. This first claim went to my deductible but was very happy with them.
Insurer: Pets Best
By: Sharon
THEY WILL NEVER PAY ON ANY CLAIM
THEY MAKE EVERY EFFORT YOU MAKE IMPOSSIBLE. THEY DONT COVER ANY CLAIMS. THEY FIND EVERY EXCUSE IN THE WORLD NOT TO PAY. DONT WASTE YOUR TIME, ENERGY, AND MONEY
Insurer: Pets Best
By: amanda
Happy customer
Claims that are made through VCA Clinics are processed instantly. it's nice to just have to pay the part of the claim owed instead of paying in full and waiting for reimbursement
Insurer: Trupanion Canada
By: Debbie
PAWSitively prompt process
Customer service provided good direction on how to make a claim. Our claim was processed smoothly and promptly!
Insurer: Trupanion Canada
By: Faye
Small Bowel Obstruction in my dog
Extremely simple and efficient claims process with direct pay to first our vet and second, the Emergency Vet Hospital. Excellent communication with instantaneous text and email to notify that claim submitted and then result of submission process. Honestly, could not have been easier!
Insurer: Trupanion Canada
By: Lee-ann
Thank you for saving our little Loki!!
Very difficult injury with our 2 month old puppy, we believe that we would have lost her without Trupanions amazing work. We only still have our amazing little girl thanks to them.
Insurer: Trupanion Canada
By: Nikki
Claim decisions are made based on clinical signs rather than diagnoses which is not appropriate medically as there can be many of the same clinical signs for different disease processes.
Claim decisions are made based on clinical signs rather than diagnoses, which is not appropriate medically as there can be many of the same clinical signs for different disease processes.
Insurer: Trupanion
By: Juliane