Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws pet insurance
have had healthy PAWS pet insurance for over 3 years I got it right before I purchased my goldendoodle puppy. Unfortunately he has a lot of health issues mainly skin itching, chronic ear infections, and digestive issues. Healthy paws has been fantastic with what they cover and how quickly they reimburse. They even now and then check in to see how your dog is feeling! Highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Rona
Bait and switch: Reimbursement minimal, premiums inflating - seeking alternative care
Lemonades reimbursement limits have steadily declined in the few years I have had them, while premiums have been raised astronomically. I will be investigating alternative coverages with the intent to leave - due to premiums + out of pockets - minimal reimbursement, the annual cost of care is nearly double the amount I would pay for no coverage.
Insurer: Lemonade
By: Dan
Excellent Service
This was my second claim with MetLife Pet and the experience was the same as the first - Excellent. After submitting copies of the invoice and SOAP from my vet, the claim was processed timely and paid as expected. I am very happy to have selected MetLife Pet for my puppy's pet insurance.
Insurer: MetLife
By: Doug
Dog's Best Friend - Lemonade!!!
I recently had to take my dog to the Emergency ER after hours when he suddenly could not bear any weight on one leg. At the ER I was comfortable saying Yes to whatever diagnostic tests the vet deemed necessary, knowing that I had Lemonade in my corner! Once we were home with a diagnosis, meds and a plan for action, I started my first claim. My claims person was Alicia C. and she made it SO simple!! She even gave me options for how to send my invoice when I goofed up the first time. The whole process was wonderful; I couldn't be more pleased. And Alicia even ended our correspondence by sending Mr. Bingley a belly rub. Thank you, Alicia C. and Lemonade!!!
Insurer: Lemonade
By: Margaret
Best Decision I Ever Made
I have had 4 cats for the last 17 years. Sadly I have lost 3 (2 were bottle fed from the same litter) over the years and my last girl is 17 and going strong. Needless to say the medical bills have racked up over the years. Last year my job offered us discounted pet insurance through our benefits and it was the best choice I ever made. Issues have been resolved every time I have contacted them. They have covered every claim I have put in, including my boys final medical bills to my girls prescription food. Only complaints I have is that I wished this worked like human insurance because you don't always have it to lay out ahead of time. I wish you could pay your premium and pay co-pays. Only other complaint I have is that it has been taking over two weeks for the claims to be processed. Which I understand, especially now that they are adding companies in. Other then that I have had nothing but good experiences.
Insurer: MetLife
By: Keri-Ann
so far so good
I waited a year before reviewing. We have made 3 claims on our2 yo female lab mix~all due to orthopedic injury and surgery. Process to submit claim was easy~we completed through the app. I am not techy, but found it simple enough to upload records for the claim. Our claims were all processed and paid w/i 2 weeks. I did have to call customer service on one claim to clarify if more documentation was needed to process. They were friendly and helpful.
Insurer: MetLife
By: Donald
Saving my dear Alexander
Our little beagle got very sick very quickly while we were on vacation, and we ended up driving down Vancouver Island for help. After a very critical number of hours and tests, he was diagnosed with Addison's disease. It turns out that with Addison's if there is an acute episode, the animal may expire, so we are so grateful for the care and for the insurance providing support in such a terrible moment.
Insurer: Pets Plus Us
By: Nancy
DO NOT GO WITH TRUPANION
Would not recommend you go with Turpanion - a True-Companion they are not. Complete waste of money. Falsely identified a "pre existing condition" with our dog and continued to deny our claims for allergies, even after our veterinarian appealed and explained how incorrect their assessment was and that there really was no pre existing condition for our dog.
Insurer: Trupanion Canada
By: Matthew
Highly recommend
I've had my Cavalier King Charles Spaniel insured with Healthy Paws since his puppyhood. He's had several accidents and illnesses and all claims were paid promptly. Easy claims and review process. Highly recommend.
Insurer: Healthy Paws
By: Lynne
Ollie Urinary Blockage
Unexpected pet emergencies happen, and there's no better feeling than knowing you are part of a network that has you covered when you need help most. Our sweet Ollie was suddenly unable to relieve himself one afternoon, which required immediate action! We rushed him to the pet hospital, and thanks to Healthy Paws, were able to get him the BEST care possible, on the spot. It is so relieving as a pet parent to know that someone has your back, allowing you to bypass less thorough solutions and afford the best treatment options available for your little furball. No questions asked, just send over the required documentation and your reimbursement check will arrive within a few days!
Insurer: Healthy Paws
By: Brad