Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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BEWARE!!!!!
Really loved Petplan before Fetch purchased the company. Without warning I was dropped from 80% reimbursement with a $500 deductible to a MEASLY 60% with a $750. NOT what I signed up for & NOT something I'd waste so much $$$ on - I pay annually, have had consecutive insurance on my dogs for over 8 years with no lapse... what a slap in the face. Canceling my policy & going to Leomade. You shouldn't have to worry about these things. What if your auto insurance dropped you from $100k/300k down to $25k/50k + increased your deductible without your consent or knowledge? They wouldn't. It's illegal!
Insurer: Fetch
By: Erika
Trash - look elsewhere.
Took weeks after a claim only to get denied. Cat needed shaving due to chronic matting. We get her shaved annually. This is the first time using Pets Best. Claimed denies as “grooming” isn’t covered. Wellness is also not covered. Other plans by other companies offer more for less.
Insurer: Pets Best
By: Rich
Latest 1 comments
Wellness is covered if you get the wellness option, which you obviously didn't. Pet's Best is not responsible for people's hurt feelings who don't read policy rules and coverage before they buy. Grooming also is normally not covered in any plan because it normally isn't essential. A cat shouldn't get constantly matted and need to be shaved all the time. It means you aren't caring for it properly, brushing, or bathing it. Don't blame a company for your shortcomings as a cat parent.
Well worth the switch
Our two senior large dogs are insured through MetLife, previously with Pets Best (which I’ve also reviewed favorably). Everything takes about 1.5 times as long with MetLife, but after the initial pains of transferring over documentation, I have absolutely nothing to complain about. Claims are clearly and cleanly processed, and any questions along the way can be quickly addressed with a simple phone call. After the switch, our dogs have a much more generous policy at an even lower cost.
Insurer: MetLife
By: Jason
Latest 1 comments
Fake 5 star reviews all over this site
Tibia Fracture in my Senior Cat
I Had to take my 16year boy to a Board Certified Surgeon to have a fracture repair which is very costly. approximately $7000. It was hard to come up with the funds up front but I managed and got remburssed very quickly!!! I was expexting to have to wait about a month for the funds back but they where much faster and it only took a week!!! This was a HUGE realife as I had to borrow the funds from friends and was able to pay them all back ASAP:) Without pet insurence this would not have been possible at all!!! THANKYOU
Insurer: Pets Plus Us
By: Jaimie
Healthy Paws really came through
Our dog had a tumor in a sinus cavity. It was removed by surgery. Without Healthy Paws Insurance we would not have our member of our family that we love so deeply!
Insurer: Healthy Paws
By: Don
Bought through employer benefits program
I've had two claims since we started this up about 2 months ago. On the first one the claim was processed super quick, and paid out after the deductible was met. Seems relatively inexpensive, and the claims APP is super easy to use.
Insurer: MetLife
By: Shawn
Super easy and quick!
It was very quick and seamless to get my quote for Beans. The app was very transparent in what would and wouldn’t be covered and after our visit the reimbursement was in our account within 48 hours! Highly recommend.
Insurer: Lemonade
By: Kyleigh
My view. of Healthy Paws Pet Insurance
Fabulous pet insurance! Have been with them since I got two puppy pug brothers in 2012. Lost one last year, and they were extremely kind and compassionate in noting my loss. Have accumulated significant vet bills over the years and especially recently because my dogs mean everything to me. Healthy Paws has a very slick, easy online claim submission process and communicates back very quickly via email. Claims have been adjudicated and direct deposit made to my bank account astonishingly fast! A couple of days! I finish by saying I wholeheartedly recommend pet owners go with this company for peace of mind that you can get and afford the best possible care for your beloved pets!
Insurer: Healthy Paws
By: Spencer
They’ll take your money for years and not pay
When you buy insurance for your pet, pay premiums for 4 years on 3 cats you’ve had for 9 years since kittens, have one of them come down with a medical emergency and feel confident about having insurance for just such emergencies, and then have Healthy Paws not pay a penny. Then you just got robbed. We’d have been better off just squirreling money away than to throw it away for insurance that doesn’t pay specifically what it’s for. These guys are thieves.
Insurer: Healthy Paws
By: David
Latest 1 comments
We’re sorry for any frustration during the processing of your claims. As per the policy we require full medical records for all enrolled pets in order to process claims, this includes a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we then keep them on file for future claims processing. After thoroughly reviewing your account, while there were some records on file for your pet, we did not have their complete medical history (records dated from the time he joined your family through at least enrollment). This is why we continued to request those medical records. Our team worked with a senior claim processor, to utilize a visit from 2020 as the enrollment exam to process your claims, even though we did not receive any additional records from that time. Your claims have all been completed and approved for payment.