Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Tucker 11 yr old male
I picked up Pets Best in March 2025 after my previous company of 11 years forced my to shop around. Unfortunately in June 2025 Tucker was diagnosed with a brain tumor. Pets Best started paying claims right away. I am thankful for Pets Best. They have enabled me to continue to care for Tucker. If not for Pets Best I would have had to make the decision to put him down. Thank you Pets Best for helping me care for Tucker.
I like what Met life is paying towards…
I like what Met life is paying towards insurance claims, however claims take way too long to process.
Insurer: MetLife
By: customer
Very long delays with submitted claims.
Very long delays with submitted claims.
Insurer: MetLife
By: customer
So happy we chose SPOT as our pet insurance! …
Choosing a pet insurance was something I had never done before, had a hard time making a decision and chose SPOT, Luckily I did as my cat needs rx Food and it is covered! I found out the other choice I was thinking about does not have the rx food as a covered item, so happy I chose SPOT!
Insurer: Spot
By: Carla Walker
Best of the lot
They were very helpful, had the best rates with a comprehensive coverage. Have been very helpful. There are so many pet insurers that it is hard to tell. Chose this because of services.
Insurer: Prudent Pet
By: Candace Peters
Too much time processing claims and…
Too much time processing claims and your Premiums are unacceptable which has caused me to cancel my policy.
Insurer: MetLife
By: customer
Easy to submit claims
Easy to submit claims, quick response on the claim and reimbursement process
Insurer: Pets Best
By: Carrie
Many Plans Make it Hard to Chose
I chose Pets Best after doing some comparing. Of course you don't know how good a company is until you need them. Within the last 3 years their claim turnaround has been quick. They also send out an email letting you know that they are working on it. After the first year I dropped the wellness plan because the reimbursement was not significant enough in my opinion.. I feel that the yearly wellness exam and vaccinations can be budgeted for. However the Accident and Illness Policy is a must for pet parents as one serious illness, accident ,or chronic condition can add up to a very large unexpected expense or put you in debt. I was very glad that we made the choice to get pet insurance immediately upon adopting our puppy and was very happy we chose Pets Best.