Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
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Great company!
Easy to submit a claim. Great coverage. Excellent communication. Fast response.
Insurer: MetLife
By: Diane
Keep getting the runaround
I have submitted my first claim and I’ve had nothing but problems. I keep getting messages that the medical records need submitted and after multiple submissions from both myself and my vets, in addition to multiple calls with no resolution, I feel I need to submit this review to warn others. The online portal is difficult to use once you’ve completed your initial information and although you can reach a person in Customer Service it’s always outsourced to another country with someone who’s hard to understand. If my issue is resolved I will come back and update a positive review but as of now, it is totally negative and I would not recommend this coverage.
Insurer: ASPCA
By: CS
My dog has had a very hard year but…
My dog has had a very hard year but through it all you have been great, claims have been paid timely and your customer service has been very compassionate.
Insurer: MetLife
By: Julie Persing
Easy to use the app and submit claims
Easy to use the app and submit claims. They take care of everything except when SOAP notes are needed but only need to forward email to vet office. Easy process. Very satisfied so far!
Insurer: MetLife
By: customer
It was super easy to submit the claims
It was super easy to submit the claims. I am very happy with the responses.
Insurer: Embrace
By: Jennifer
This has got to be the easiest way to protect my dog.
This has got to be the easiest way to protect my dog. I recently switched companies because of a huge price increase with the plan I had. I was very nervous about picking a new company. I have had the easiest transition. When I had questions to set up my account the customer service was extremely helpful. And now all I do is complete a claim and within days I have emails confirming they are working on it and just as quickly I have my reimbursement deposited into my account. I couldn’t be more satisfied.
Insurer: MetLife
By: customer Gina
Awesome experience with MetLife Pet Insurance
MetLife promptly responded to my claims, getting me reimbursed with no pushback or red tape. Filing was smooth and painless. Thank you MetLife!
Insurer: MetLife
By: Valerie
2 years with Spot Insurance coverage
I've had my dog and cat covered with SPOT since 2023. Their coverage is wide and still on the affordable side compared to other insurance companies. I recently received a significant reimbursement for a procedure my cat had, and I could not be happier! I don't plan on ever moving to another insurance company and highly recommend it to those who would like a reliable company and some help with vet bills!
Insurer: Spot
By: Emilia Torrellas
Very easy to submit claims and…
Very easy to submit claims and communication regarding it very quick. I've used the vet chat for questions and very happy with response.
Insurer: MetLife
By: L A Alberg
Great Service
Vey easy to file claims and they are immediately reimbursed,
Insurer: MetLife
By: PRITI SHETTY