Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I needed help in filing the claim and…
I needed help in filing the claim and customer service was wonderful! Also I received my check in a very timely fashion.
Insurer: Pumpkin
By: Paula
Terrible and Horrible do not even cover it
We paid $60 a month for what turned out to be completely worthless insurance. When we rescued our dog—literally off the street after someone abandoned her—we did it out of compassion and the hope that we could give her a better life. We signed her up for Pets Best thinking we’d have some support for her medical care, but when it came time to file claims related to her heartworms, they denied everything. Their reason? They claimed it was a pre-existing condition and that we were somehow aware of it before we got her insured. That is blatantly untrue. We rescued her, with no medical history, no background—just a dog in desperate need of help. Pets Best showed no compassion, no common sense, and no intention of doing what insurance is supposed to do: help people care for their pets. This company is more interested in taking your money than actually providing support when it matters. Don't waste your time, and definitely don't waste your money. If you're trying to help a rescue animal like we were, look elsewhere—this company will leave you hanging.
Insurer: Pets Best
By: Caitlin
Our 6 month old puppy had an emergency
Our 6 month old puppy had an emergency. The only part of the experience that wasn’t stressful was knowing we had insurance. Working with the agent at Pumpkin made it easier for us. The claims were handled quickly and as advertised. No tricks or hidden rules. Just straight forward care.
Insurer: Pumpkin
By: Cameron
Pets Best really is the best
I took my new kitten to my vet for an initial wellness visit. He got his first vaccines, some dewormer and a health check. My bill was $218. I submitted a claim for Wellness Coverage the next day by simply uploading the receipt from my vet's office into the Pets Best app. The next day my claim was approved and I received a check for $200 a couple of days later! Thank you for the seamless processing and easy claims submission process!! The insurance policy terms are also clearly and simply stated, no confusing jargon to sift through. 10/10 would recommend Pets Best for any pet 🩶
Insurer: Pets Best
By: Lauren
Quick turnaround!
I was impressed at how quickly my claim was processed!
Insurer: Spot
By: Cassy Lawson
Pumpkin representatives are always very…
Pumpkin representatives are always very informative, professional and supportive. The claim was smooth and money directly deposited in less than a week.
Insurer: Pumpkin
By: FRANCISCO J REYNOSA
First time having Spot insure our dog
First time having Spot insure our dog. I am very happy with their coverage. Our dog recently had some GI problems and we had to visit the emergency vet. After x-rays and other testing, the bill was quite expensive. Spot paid a good portion of our bill after our deductible. Thankful to have them.
Insurer: Spot
By: Ken
Cannot say enough positive things about…
Cannot say enough positive things about our experience with Spot. No questions asked about our recent claim and reimbursement was within 48 hours via direct deposit. So happy with our decision to use Spot!
Insurer: Spot
By: Al Chien
So greatful that Our Beloved Missy and…
So greatful that Our Beloved Missy and Oreo have this pet insurance. The process of submitting a claim is very easy. . Our beloved Missy has Liver cancer and sadly 😥 there isn't a treatment available for her. We are enjoying the time we have left with her shes still having very good days
Insurer: Spot
By: Tasha b