Pets Best | Pet Insurance Review

"I submitted a claim for Tilly that had elevated liver enzymes shown on her recent bloodwork for the Hepato meds the vet provided. She is requesting a follow-up on bloodwork to see if there's any improvement in another month or so when I will submit another claim for that procedure at that time. I was pleased that Pet's Best approved the claim and it went towards our annual deductible."

I’ve had Pets Best insurance for several years for several dogs. I’ve found them to be very responsive & process claims quickly.

i’ve already given a Google review, but I would be happy to once again state how pleased I am with Pets Best insurance. Having this insurance was literally a lifesaver for my dog. We have been using this insurance for the last 4 to 5 years and in that time we've had to file an emergency claim, regular check ups, and now that my dog is elderly She is on medication and sees the vet more often. We do have the most expensive coverage however it is well worth it. My dogs medication's are all covered. Her chiropractic visits are covered as well as her red light therapy for her failing hips. If we did not have the insurance we would not have been able to keep her in a comfortable state. The medication alone is hundreds of dollars a month, but without the medication, her quality of life would be very poor. We are very lucky to have this insurance that we are able to give her the best possible care and not stress financially. The fact that the insurance covers 90% has been such a blessing. Although we do have to pay out-of-pocket, we are reimbursed very quickly and usually before my credit card statement is due I've already been reimbursed to pay the credit card. The customer service is also excellent. I would highly recommend anyone with a pet to get insurance with Pets Best insurance.

I’ve had Pets Best insurance since my dog was about 1.5 years old, and overall, I’ve had a very positive experience with them. They have always been great when it comes to processing my claims. There have been a few times when a claim took longer than I expected, but at the end of the day, they reviewed everything fairly, processed the claims correctly, and reimbursement was paid as expected. When I first signed up, the monthly premium was very reasonable. Over the years, the price has definitely gone up quite a bit, but looking back, it has absolutely been worth it for me. In 2024, my dog needed a major surgery that cost around $21,000. Pets Best processed that claim and paid their portion very quickly. Having that coverage during such a stressful and expensive situation made me extremely thankful that I had kept her insured all these years. One thing I think people should understand before signing up is how reimbursement works. In most cases, you pay the veterinarian first (I normally use my credit card), submit the claim and documentation, and Pets Best reimburses you after the claim is reviewed and approved. Some negative reviews seem to come from people expecting the insurance company to pay the veterinarian directly, but pet insurance plans don’t all work that way. Because of that, I always recommend that pet owners understand their policy, deductible, reimbursement percentage, and payment process before they actually need to use it. You should also have some way to cover the upfront veterinary expense while waiting for reimbursement, especially because emergency procedures can be very expensive. After years of coverage and a very large surgery claim, I can say Pets Best has been there when I actually needed them. Despite the premium increases over the years, the coverage has been worth it for my family. I would absolutely recommend Pets Best to friends, family, and other pet owners.

Pets best keeps increasing my premium, I pay about 3 times more than what I paid 3 years ago, also they don't let me change my policy, unfortunately, I'm stuck because all dog's insurance companies are the same, my dog has a condition that would be considered as pre-existing if I change her insurance. Every time I try to submit a claim with Pets Best, they make it harder and change the rules, and they take super long to reimburse if they approve your claim. Customer service is poor and rude. I do not recommend this insurance to anyone, find a company that responds better to claims submitted.