Pets Best | Pet Insurance Review

Usually, I dread dealing with insurance companies (doesn't everyone?!), but Pets Best has been a refreshing exception. We've had our policy for just under a year, and I genuinely couldn't be happier. The customer service has been outstanding, claims are processed promptly, explanations of benefits are clear and easy to understand, and reimbursements for eligible expenses arrive quickly. The coverage has been worth every penny of the annual premium—especially with a mischievous little puppy! I truly can't recommend Pets Best enough. We tell everyone how satisfied we are, and I hope they don't change a thing. I almost never write reviews, so please know that I mean every word of this one. Pets Best was recommended to us by several of my colleagues, and now I'm the one recommending it to my friends, family, and anyone looking to give their pet the best possible care. The greatest gift this insurance provides is peace of mind. When our girl needs veterinary care, we never have to hesitate or worry that the cost of an unexpected accident or illness will force us into difficult decisions. We know she can receive the best care available, and we don't have to carry the financial stress alone. That peace of mind is absolutely priceless, and it's why we'll continue recommending Pets Best to every pet owner we know. THANK YOU Pets Best for outstanding care :)

"Been using your company for several years. For the past 8 months have made monthly claims for my dog's needed injections (which are life-changing). The initial approvals process was clear and prompt, and since then every monthly claim gets reimbursed within days of receipt. I couldn't ask for a better insurance provider!!!!!"

The claim process for me was lenghty even though the site claims to process claims quickly. I feel they are looking for reasons to deny the claim. I would not recommend Pets best. They use to be better, i went by previous reviews but not now.