Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Trupanion helps with emergencies
Application was easy and refund easy also
Insurer: Trupanion
By:
Quickly resolved but...
The claim was resolved within a week of submission, for which I was pleased. However, I was disappointed that (1) the $135 fee for the vet to evaluate the problem was excluded from the total bill I submitted and (2) it has now been a week since the claim was adjudicated and payment has not been received.
Insurer: Trupanion
By:
Love the new App!
The review was quick and I already have my reimbursement check. The new app made things so much easier too!
Insurer: Trupanion
By:
The team is always willing to work with me and happy to answer any question I might come up with.
The team is always willing to work with me and happy to answer any question I might come up with. In this virtual age, it is very nice to have a easy to use account portal and a web chat available. My vet also has the system built in so I get to file my claim through them without any additional hassle on my end. Very worth the investment!
Insurer: Trupanion
By:
The signing up process was efficient and easy. The options were available which made it easy to navigate and enrol.
The signing up process was efficient and easy. The options were available which made it easy to navigate and enrol.
Insurer: Trupanion Canada
By:
Use any other company
After few months cancelled my plan cause I found a different one that covered more for $5 more. I cancelled this but they still deducted the payment twice! Calling is a nightmare due to told times, emails never answered and claim took over 3 weeks.
Insurer: Hartville
By: amy
Easy sigh up!!
Super easy to purchase the insurance for my doggie Louie!
Insurer: Trupanion
By:
poly's mom
it was very easy to sign up and the plan seems quite good
Insurer: Trupanion
By:
Excellent
Excellent, easy sign up ..... hope never to have to use it
Insurer: Trupanion Canada
By: