Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Fast service I have recommended to friends.
Fast service I have recommended to friends. I retired last week and this was the most important payment I had to keep.
Insurer: Trupanion
By:
Love Trupanion
As usual, always an easy experience.
Insurer: Trupanion Canada
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Affordability
Affordable, vet direct payments and ease of enrollment and options
Insurer: Trupanion
By:
Thank you Healthy Paws for a seamless transaction
I chose Healthy Paws because it was the top rated pet insurance. I chose the lowest deductible plan and the highest coverage. When my four year old dog suddenly could not walk and needed immediate back surgery, I almost forgot I had the insurance. The final bill would have put me in the hospital right next to my best friend if it wasn't for the insurance. Submitting the claim was easy, it took no more than 2 weeks, and once I was notified the claim was approved, it was direct deposit into my account a few days later. I believe if it safe to assume that if you are responsible enough to look for pet insurance, then you love your pet and would do anything for them, so choose a company with great reviews, like Healthy Paws. The process for the claim was easier than any claim I have ever submitted. I spoke with their customer service once, and it was a breeze. No hassles at all, claim coverage information was in plain sight, so there was no surprises. I have no complaints regarding the entire claim event. Thank you Healthy Paws for existing. I tell everyone who is looking for pet insurance, to choose this company. PS - The doggo mentioned above is getting stronger everyday :-).
Insurer: Healthy Paws
By: Jasmine
Easy
Everything was easy. No problems. Like the ability to choose the deductible amount.
Insurer: Trupanion Canada
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Enrolment requirements
It was very quick and easy to enroll. However, I did not understand that I couldn’t enroll my new pet until I actually had paid for him. I used the chat feature and spoke with Tim who kindly canceled my enrolment and I will reapply once I actually pay and pick up my kitten. Luckily I asked this question based on feedback from some social media posts about the 30 day waiting period.
Insurer: Trupanion Canada
By:
Trupanion makes filing a claim easy.
Easily done, quickly notified of claim being received, the claim was directly forwarded through my veterinary hospital so I had no paper work to fill out, everything was done at the clinic and on site. Overall it was seamless to send in the claim.
Insurer: Trupanion Canada
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