Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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very satisfied.
very satisfied. Pay claims quickly.
Insurer: Trupanion
By:
Easy!
It was extremely easy. I could Play around with the deductible. Easy to understand.
Insurer: Trupanion Canada
By:
Your staff is very helpful and I have received payment for my pets illnesses.
Your staff is very helpful and I have received payment for my pets illnesses.
Insurer: Trupanion
By:
Trupanion is awesome!
I am very pleased that when you received the diagnosis, that you evaluated and sent out payments. Thank you.
Insurer: Trupanion
By:
Breach of contract
My policy specifically stated in two different locations that I could pay annually to avoid the monthly service fees. However, when I called, I was told that they see that option in my contract but they cannot accept annual payments. If they can’t comply with contract terms for something as simple as payment. I cannot trust they will comply with other terms. Now they are trying to short my refund.
Insurer: Pumpkin
By: Kim
Her kindness and understanding for the reason of my call--a credit card # which was taken and thus my delay in payment to your co.
Her kindness and understanding for the reason of my call--a credit card # which was taken and thus my delay in payment to your co.
Insurer: Trupanion
By:
I called the correct day to get the payment card changed & went through right away
I called the correct day to get the payment card changed & went through right away
Insurer: Trupanion
By:
Devoted Customer
I haven’t had to use our insurance for Bailey in a long time, so I wasn’t sure what to expect after such a long time. The experience was so easy!!!! Just submitting the invoice makes things painless! And my reimbursement for covered costs was in my checking account within 10 days! I was stunned. I will never switch companies!
Insurer: Trupanion
By: