Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Easy and fast claim experience.
Very easy claim process. No surprises. I am very happy with the experience. I just hope my premiums don't increase because of the claim. Our dog most likely picked up the infection from his Doggy Daycare location. The owner said there were other dogs affected the same way.
Insurer: Trupanion
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Couldn’t be happier!
We couldn’t be more happier with our experience with submitting a claim for an emergency visit to the vet. The process was simple and we knew exactly what to expect. Thank you for the open and honest policies and information on your website. The mobile app was super simple to use and saved us a ton of time during a very chaotic time. Thank you!!!
Insurer: Trupanion
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Quotes given on phone were different than the quotes the rep.
Quotes given on phone were different than the quotes the rep. emailed me??
Insurer: Trupanion Canada
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Simple amd effective !
Simple amd effective ! No hassles
Insurer: Trupanion Canada
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I have had many pet insurance companies over the last 60 years and PUMPKIN PET INSURANCE is the BEST. You get what you pay for!
Quicker then expected in payment and response time. My claim was paid within 3days. All paper work was done on line and no phone contact was need.
Insurer: Pumpkin
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Excellent service on our two expensive issues prompt payment friendly staff easy to work portal and a very good value.
Excellent service on our two expensive issues, prompt payment, friendly staff, easy to work portal, and a very good value.
Insurer: Trupanion
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I’m working my mind to figure out if it’s worth the cost.
I’m working my mind to figure out if it’s worth the cost. I’m also trying hard to get one piece of information for Trupanion and it’s taking me phone calls and time and it’s making me wonder about how I can get the info. I have two dogs and one is on Dasquin. Trupanion needs her name on an invoice and Chewy doesn’t do it that way for non prescriptive items so it seems maybe Trupanion needs to call Chewy to request this info and it could assist others the next time it comes up. Could be a simple question on invoice... who is product for....
Insurer: Trupanion
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Trupanion has made my life so much easier whenever I have an issue with my dog.
Trupanion has made my life so much easier whenever I have an issue with my dog. The vet calls them, they cover my expenses. Perfect! The costumer service department is excellent and always very helpful.
Insurer: Trupanion
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I was totally happy with the way I was helped with my expenses
I was totally happy with the way I was helped with my expenses
Insurer: Trupanion Canada
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